Customer Technical support

6 days ago


Holtsville, United States Collabera Full time

100% Remote for EST time zone candidate only

Job duties:

  • Provides assistance to customers during all phases of the inventory process.
  • Assists customers with their questions about how to set up and operate our equipment to successfully conduct their inventories.
  • Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
  • Prepares and enters required client information/requests into department’s database to document customer interaction and resolution.
  • Works under close supervision to answer questions regarding company products and services.
  • Directs callers to appropriate resources
  • Escalates complex questions to more senior representatives.

Requirements:

  • HS Diploma and College background required.
  • Light IT background preferred.
  • Prior customer service experiences a must.
  • Excellent communications skills.
  • Computer literate; exposure to Windows environment.
  • Worked remote previously preferred
  • Flexible availability (especially weekends) a plus

     

Training:  20 hours paid - from the time they start training   10:00 AM - 2:00 PM EST 

  1. 1st training - 11/11 to 11/15

  2. 2nd training - 12/09 to 12/13

Note: Jan 6th & Jan7th are must work dates in addition to 31st Dec and 1st Jan

There is available for relocation.

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