IT Support Engineer I

2 weeks ago


Boca Raton, United States Cinch Home Services Full time

Roles & Responsibilities:

  • Handle Level 1 user support and requests to over 1000 employees, either on the telephone or deskside. Follow-up on all incidents and requests until they are completed and inform the user of successful completion or resolution.
  • Support Workstations, Desktops, Laptops, Mobile Devices & Deployment of Hardware/Software
  • Provide detailed documented histories of all incidents, including diagnostics performed and successful solutions.
  • Create and maintain a knowledge base containing subsections for all supported software and hardware.
  • Maintain the incident tracking database. Ensure that incidents are timely input, regularly updated and entered in a clear and concise manner. Provide reports, as necessary.
  • Maintain parts and consumable inventory, ensuring that minimum stocking levels are always available. Order consumables and parts from vendors with supervisor’s approval.
  • Represent IT to user community in a professional and service-oriented manner.
  • Provide IT Operations backup support when necessary.
  • Work on special projects for IT senior management.
  • Other duties as assigned.


Skills & Experience Required:

  • Strong experience within a Windows 10 Enterprise environment
  • Hardware image creation & deployment/components, troubleshooting
  • Experience using JIRA or other ticketing systems.
  • ITIL Foundation Certification is a plus
  • Certifications such as MCP (Windows 10) is a plus
  • Exchange client support/OWA
  • Phone support, remote support, desktop services
  • User account administration/permissions


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