Logistics Coordinator

2 weeks ago


Duluth, United States Themesoft Inc. Full time

Job Title: Logistics Coordinator

Location: Duluth, GA, 30096 (Onsite)

Duration: Long Term Contract


Job Description:

  • Follow SOP and Work Instructions, update as needed and ensure operational best practice in line with customer requirements as well as ensure operational SOP compliance.
  • Booking, Tracking, Tracking of Cargo (FCL/LCL/FTL/LTL/AIR/PARCEL)
  • Customer Service including all happenings from booking to cargo delivery in a timely manner.
  • Daily liaison with customer, carriers, internal staff
  • Maintaining essential account documentation with up-to-date information and ensuring that it is filed and stored to be readily accessible to the team when/if needed.
  • Increase customer satisfaction and business share through regular contact (i.e., phone, heavy email communication)
  • Monitor account issues and communicate/liaison with management to implement/drive solutions.
  • Able to analyze service and cost data for actions or recommendations for business improvement for assigned customer.
  • Recommend when needed changes in current processes.
  • Reporting as needed (Service failure report, claim/damage report, column, P&L, others as needed)
  • Accuracy of data entry into Cello and other systems as needed.
  • Monitor trends and report changes to Management for action.


Qualifications:

  • 5+ years in logistics experience in operations or Ocean/Drayage/Freight experience preferred.
  • Bachelor’s Degree required.
  • Korean / English Bilingual Preferred
  • Proficient in Microsoft Office application Excel/Power point/Word/Outlook
  • Excellent written and oral skills
  • Able to engage and work directly with customers.
  • Solutions minded.
  • Highly Self Motivated and minimal supervision needed.
  • Organized and detail oriented.
  • Handle high pressure and fast-paced operations as needed.
  • Strong work ethic.
  • Open to learning other modes of transportation as needed.
  • Experience with NAFTA/USMCA cross border transportation preferred.
  • Relevant Logistics Industry Knowledge
  • Familiar with Logistics systems (WMS/TMS/WMS)


Regards,

Vignesh

vignesh.k@themesoft.com


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