Logistics Coordinator
2 weeks ago
Job Title: Logistics Coordinator
Location: Duluth, GA, 30096 (Onsite)
Duration: Long Term Contract
Job Description:
- Follow SOP and Work Instructions, update as needed and ensure operational best practice in line with customer requirements as well as ensure operational SOP compliance.
- Booking, Tracking, Tracking of Cargo (FCL/LCL/FTL/LTL/AIR/PARCEL)
- Customer Service including all happenings from booking to cargo delivery in a timely manner.
- Daily liaison with customer, carriers, internal staff
- Maintaining essential account documentation with up-to-date information and ensuring that it is filed and stored to be readily accessible to the team when/if needed.
- Increase customer satisfaction and business share through regular contact (i.e., phone, heavy email communication)
- Monitor account issues and communicate/liaison with management to implement/drive solutions.
- Able to analyze service and cost data for actions or recommendations for business improvement for assigned customer.
- Recommend when needed changes in current processes.
- Reporting as needed (Service failure report, claim/damage report, column, P&L, others as needed)
- Accuracy of data entry into Cello and other systems as needed.
- Monitor trends and report changes to Management for action.
Qualifications:
- 5+ years in logistics experience in operations or Ocean/Drayage/Freight experience preferred.
- Bachelor’s Degree required.
- Korean / English Bilingual Preferred
- Proficient in Microsoft Office application Excel/Power point/Word/Outlook
- Excellent written and oral skills
- Able to engage and work directly with customers.
- Solutions minded.
- Highly Self Motivated and minimal supervision needed.
- Organized and detail oriented.
- Handle high pressure and fast-paced operations as needed.
- Strong work ethic.
- Open to learning other modes of transportation as needed.
- Experience with NAFTA/USMCA cross border transportation preferred.
- Relevant Logistics Industry Knowledge
- Familiar with Logistics systems (WMS/TMS/WMS)
Regards,
Vignesh
vignesh.k@themesoft.com
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