Senior Events Manager

1 week ago

Arcadia, United States Santa Anita Park Full time

The Senior Events Manager will focus on pro-active business development for Santa Anita Park, will be responsible for preparing all event documentation, and coordinates with property departments, vendors, and customers to ensure consistent high-level service throughout pre-event, event, and post event phases of property events. This position primarily handles complex events.


Working closely with the Senior Director of Events Sales and Associate Director of Events to handle all client’s needs from the time the event is booked through to the conclusion. This includes coordinating all food and beverage needs, event space, parking, security, cleaning, processing payments, coordinating vendors and any additional tasks as deemed necessary by the Associate Director of Events.


Work closely with the Hospitality team on all food and beverage related items, such as menus, pricing, and banquet operations. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Associate Director of Events in his/her absence.

 

Essential Functions:

·        Excellent organizational skills with emphasis on achieving individual and team goals.

·        Be adept in selling catering/venue space and servicing events as needed.

·        Actively up-sell each business opportunity to maximize revenue opportunities.

·        Arrange site visits and tastings as needed.

·        Verify business is turned over properly and in a timely fashion for proper service delivery.

·        Increase customer loyalty by meeting and exceeding customer expectations.

·        Strong written correspondence and time management skills.

·        Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.

·        Have a strong understanding of product, competition, and goals.

·        Stay up to date on competitors, industry trends and best practices.

·        Ensures Delphi accounts, bookings and log of activities are constantly up to date.

·        Produces Delphi event orders and room diagrams on time, with clear and accurate information, to distribute to the operations team.

·        Check event space prior to our guest’s arrival, ensuring all details agree with client’s requirements and internal standards. Ensure deficiencies are corrected by appropriate personnel.

·        Creates accurate budgets for events.

·        Reviews billing and payments with clients.

·        Leads BEO meetings, pre-event and post-event meetings for assigned groups.

·        Coordinates the preparation, presentation and service of food and beverage products to ensure the highest quality.

·        Attend food and beverage and marketing meetings on a weekly basis as needed.

·        Knowledge to read and produce budgets, profit and loss statements and sales goals.

·        Run monthly reports as required.

·        Reviews survey results with associates.

·        Celebrates successes and publicly recognizes the contributions of team members.

·        Other duties as assigned.


Education and Experience:

·        High School Diploma or GED

·        Minimum 5 years’ experience in this position with high volume 4-star service plus from a convention center or hotel. Must be detail oriented. Seeking a high-energy individual, who is a team player, motivated, adaptive, and passionate about exceeding customer expectations. Must be available to work any day Monday through Sunday, morning and evening shifts based on event or business needs.

Requirements:

Physical demands

  1. While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk, and hear.
  2. The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls.
  3. Position may require reaching with hands and arms.
  4. Spend an estimated 10% of their time traveling.

Communication

  1. Ability to communicate, both verbally and written, effectively with guests, vendors, and co-workers.
  2. Must read, write, and speak the English language fluently.
  3. Knowledge of Spanish helpful.

Computer skills

  1. Strong Delphi and Microsoft Office skills with emphasis on Excel, Word, and Outlook.


WORK ENVIRONMENT

The work environment characteristics described here are representative of those that an employee must be able to handle to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform in this environment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

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