Service Manager

1 week ago


Flagstaff, United States Mercedes-Benz of Northern Arizona Full time

We are a luxury Mercedes franchise dealership located in beautiful Flagstaff, AZ that is seeking a motivated, energetic, team player to join our team in the position of Service Manager. The role encompasses oversight of all service operations, ensuring customer satisfaction is maximized, departmental goals are met, and financial objectives are achieved. The Service Manager must demonstrate exceptional leadership, strategic thinking, and extensive knowledge of automotive service management.


Service Manager Job Responsibilities:

  • Develop and implement long-term strategic plans for the service department.
  • Set performance goals and objectives aligned with the company’s mission and vision.
  • Monitor industry trends and adjust strategies to maintain competitive advantage.
  • Lead and motivate the service team
  • Foster a culture of excellence, accountability, and continuous improvement.
  • Ensure effective communication and collaboration within the department and with other departments.
  • Design and implement strategies to enhance customer service experience.
  • Address high-level customer concerns and implement solutions to improve satisfaction.
  • Monitor customer feedback and implement changes to improve service quality.
  • Ensure the efficient and effective operation of the service department.
  • Optimize processes and systems to improve efficiency and service quality.
  • Maintain accurate work in process versus open repair orders.
  • Promote a culture of safety and ensure adherence to safety protocols.
  • Conduct regular audits and reviews to ensure compliance and continuous improvement.
  • Maintain a clean and organized service department including the shop, parking, and customer service areas.
  • Identify talent needs and oversee the recruitment, training, and development of service department personnel.
  • Conduct performance evaluations and provide feedback to drive employee growth.
  • Oversee warranty claim submissions and ensure timely reimbursement.
  • Maintain accurate warranty records and documentation to ensure factory compliance.


Ideal Candidate:

  • 2+years luxury franchise dealership experience as a Fixed Operations Director, Service Manager, Assistant Service Manager or Service Drive Manager.
  • Experience with CDK DMS System and XTIME is a plus.
  • Proactive management style with great analytical skills and the ability to develop & implement effective processes to achieve department profit and efficiency goals.
  • Strong people skills to effectively supervise & manage a team.
  • Excellent customer service skills & a proven track record of focusing on achieving high CSI at or above company standards.
  • Proven experience in automotive service management or a similar role is preferred.
  • Strong mechanical knowledge with hands-on experience in automotive repair and maintenance.
  • Excellent customer service skills with the ability to communicate effectively with clients and team members.


Join our team as a Service Manager where you can make an impact by providing exceptional service while leading a dedicated team of professionals


Job Type: Full-time


Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Relocation assistance
  • Vision insurance


License/Certification:

  • Driver's License (Required)


Ability to Commute:

  • Flagstaff, AZ 86004 (Required)


Ability to Relocate:

  • Flagstaff, AZ 86004: Relocate before starting work (Required)


Work Location: In person


  • Service Drive Manager

    1 month ago


    Flagstaff, United States Babbitt Ford Full time

    Job DescriptionJob DescriptionSince 1912 Babbitt Ford has been recognized as the Dealership of Choice for Automotive Employment. Proudly representing as Arizona’s very first Ford dealership located in beautiful downtown Flagstaff. Committed to employees, management, families and community have been the cornerstone for success for over 110 years. We offer...

  • Hospitality Manager

    6 days ago


    Flagstaff, Arizona, United States Greentree Hospitality Group Inc Full time

    We are seeking an ambitious Hospitality Manager to lead our Flagstaff, AZ based limited service hotel.Job SummaryThe ideal candidate will have 2-3 years of experience in hospitality management and a bachelor's degree in a related field. They should be able to take ownership of activities and follow through to completion.This role requires the ability to...


  • flagstaff, United States Mercedes-Benz of Northern Arizona Full time

    We are a luxury Mercedes franchise dealership located in beautiful Flagstaff, AZ that is seeking a motivated, energetic, team player to join our team in the position of Service Manager. The role encompasses oversight of all service operations, ensuring customer satisfaction is maximized, departmental goals are met, and financial objectives are achieved. The...

  • Guest Service Agent

    2 months ago


    Flagstaff, United States Little America Hotel Full time

    TITLE:Guest Service Agent DEPARTMENT:Front Office REPORTS TO: Front Desk Manager 1.SUMMARY: The main function of the Little America Hotel Guest Service Agent is to provide customer service in the friendliest and most professional manner possible. 2.TASKS: The tasks that are essential to perform the functions of this position are: Check hotel guests in. ...

  • General Manager

    4 days ago


    Flagstaff, United States Mercedes-Benz of Northern Arizona Full time

    Position SummaryThe General Manager (GM) at a Mercedes-Benz of Northern Arizona is responsible for overseeing all aspects of dealership operations, including fixed and variable / sales operations. Ensuring profitability and maintaining alignment with the high standards of LAPIS and the Mercedes-Benz brand is paramount. This role requires a dynamic...


  • Flagstaff, United States Savers | Value Village Full time

    **Job Title: Customer Service Associate** **Who we are:** As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...


  • Flagstaff, Arizona, United States Dbadguy LLC Full time

    Job OverviewWe are seeking a highly motivated Customer Service Representative to join our team at Hotel Aspen in Flagstaff, AZ.About the RoleThis is an exciting opportunity to work as an Accommodation Coordinator, providing exceptional service to our guests and ensuring a seamless stay experience. As a key member of our front desk team, you will be...


  • Flagstaff, United States Savers | Value Village Full time

    Description Position at Savers / Value Village Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply...


  • Flagstaff, United States Powerlink Full time

    Powerlink needs a dynamic, versatile, accomplished, and energetic Dietary Manager with a solid history of achievement in Restaurant and Senior Living Management to join our service operations team. Powerlink provides Healthcare Integrated Services to Long-Term Care and Senior Living Facilities throughout the United States. We provide award-winning and highly...

  • Guest Service Agent

    3 months ago


    Flagstaff, United States Sonesta Hotels Full time

    Description DUTIES AND RESPONSIBILITIES: Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Accurately process all cash and...

  • Store Manager

    3 weeks ago


    flagstaff, United States LensCrafters Full time

    **NEW STORE OPENGIN 2/25!**GENERAL FUNCTIONThe overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience. MAJOR DUTIES & RESPONSIBILITIESEnsure the LensCrafters team provides...

  • Store Manager

    3 weeks ago


    Flagstaff, United States LensCrafters Full time

    **NEW STORE OPENGIN 2/25!**GENERAL FUNCTIONThe overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience. MAJOR DUTIES & RESPONSIBILITIESEnsure the LensCrafters team provides...

  • Restaurant Manager

    6 months ago


    Flagstaff, United States Oregano's Pizza Bistro Full time

    Join Oregano's as a Restaurant Manager, where we are committed to your learning and growth! We offer a comprehensive benefits package for Restaurant Managers including: Medical, Dental, and Vision Insurance (on the 1st of the month following date of hire) Life Insurance Accidental Death & Dismemberment Insurance Short Term & Long-Term Disability ...


  • Flagstaff, Arizona, United States Dbadguy LLC Full time

    Job OverviewWe are seeking a Customer Service Liaison to join our team at Hotel Aspen in Flagstaff, AZ.This is an excellent opportunity for someone who enjoys working with guests and identifying areas of improvement to increase efficiency.The ideal candidate will be able to register and assign rooms to guests, confirm phone and online reservations, respond...


  • Flagstaff, Arizona, United States Starlite Lanes Full time

    At Starlite Lanes, we are seeking a highly skilled and motivated Customer Service Ambassador to join our front-desk team. This is an exciting opportunity for someone who thrives in a fast-paced environment and has excellent communication and interpersonal skills.About UsStarlite Lanes has been a beloved Flagstaff institution since 1957. Our bowling alley is...


  • Flagstaff, Arizona, United States Goodwin Recruiting Full time

    Job OverviewWe are seeking an experienced Restaurant General Manager to lead our fast food restaurant in a remote location within the Navajo Nation.The ideal candidate will have a strong work ethic, high integrity, and be able to work independently with minimal supervision.About the RoleThis position is responsible for managing the day-to-day operations of...

  • Hotel Manager

    8 months ago


    Flagstaff, United States Woodlands Flagstaff M6 Llc Full time

    Benefits/PerksCompetitive wagesCareer Growth OpportunitiesFun and Energetic EnvironmentJob SummaryWe are seeking a positive, friendly, and experienced Hotel Manager to organize and oversee daily operations of our facilities. As the Hotel Manager, you will provide strategic direction for the company and supervise the activities of our diverse workforce. The...

  • Retail Manager

    4 months ago


    Flagstaff, United States Savers Value Village Full time

    Description Job Title: Retail ManagerWho we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind...

  • General Manager

    3 days ago


    Flagstaff, United States Holiday Inn Full time

    Position Summary: A General Manager provides day-to-day leadership overseeing all aspects of operations at the hotel in accordance with the Company Mission Statement; including maximization of financial performance, creating and maintaining a unique guest experience, staff development within established quality standards, and promoting brand image in the...

  • Service Supervisor

    4 weeks ago


    Flagstaff, United States American Campus Communities Full time

    At ACC, the Service Supervisor is critical to a property’s facilities maintenance operations, ensuring work order execution while helping supervise and train the service team. In this role, you’ll also help manage vendor relationships and maintain high standards for our residents to enjoy. The ideal candidate will have strong attention to detail and a...