Service Drive Manager
4 weeks ago
Since 1912 Babbitt Ford has been recognized as the Dealership of Choice for Automotive Employment. Proudly representing as Arizona’s very first Ford dealership located in beautiful downtown Flagstaff. Committed to employees, management, families and community have been the cornerstone for success for over 110 years. We offer best in class employee benefits. Monday-Friday work schedule 8am-6pm with 1 hour lunch break. Rotating one Saturday Per month 8am-3pm. Sign on bonus available to the right experienced candidate.
Current Job Openings:
Service Drive Manager:
· Responsible daily for managing the Service departments overall customer satisfaction to include customer resolution, coaching and training for improvement of the service advisors overall customer service skill set.
· Manage and improve overall shop throughput by working with dispatch, advisors, shop foreman, and service management.
· Train, Coach, and Develop all advisors in daily process improvement, technology utilization, selling on the drive, overall communication, management of open repair orders, customer scheduling, and how to continually offer A+ customer service.
· Daily engagement and game planning with Customers, service advisors, dispatch, and technicians.
· Writing repair orders to include communicating with customers on repair recommendations, extended service plan prior approvals and overall management of the repair order process.
· Updating customers with status of repairs and or status of parts.
· Utilize Scheduling tools to ensure time management and accountability
· Provide recommendations and resolution of potential areas of improvement for the overall department with management.
Aggressive pay plan with combination of Salary, Commission, and Bonus. Great to have experience with FMC dealer, PTS oasis, One CX, Dealer track DMS, Xtime scheduling.
Please Call Ryan at 928-773-7544
Best in Class Employee Benefits and Benefit Options:
Competitive Pay and Growth Opportunities Medial Insurance Dental Insurance Vision Insurance 401k Retirement Plan Flexible Health Spending Accounts Dependent Care Flexible Spending Accounts Disability Short and Long Term Insurance Group Life Insurance Life, Accidental Death Insurance
Babbitt Ford is an Equal Opportunity Employee
Company DescriptionWell established since 1912 Arizona's 1st Ford Dealership. We are proud to serve Northern Arizona and are Locally owned and operated. Deeply caring for our community and employees. Babbitt Ford will proudly stand and support Flagstaff and all of Northern Arizona.Company DescriptionWell established since 1912 Arizona's 1st Ford Dealership. We are proud to serve Northern Arizona and are Locally owned and operated. Deeply caring for our community and employees. Babbitt Ford will proudly stand and support Flagstaff and all of Northern Arizona.-
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