Director, Quality Assurance and Nurse Aide Operations

20 hours ago

Lake Mary, United States Credentia Full time

Job Summary:

We are seeking a highly skilled Registered Nurse who has worked in leadership and with multi-functional teams. Here at Credentia, this person will lead our quality assurance coordinating team through auditing, accommodations, and grevience processes. As the Director of QA and NAE Operations, you will be fully engaged in program standards with each state where Credentia is currently doing business.


Essential Duties and Responsibilities: The essential duties of the position include the following. Other duties may be assigned.


•Subject matter expertise for the NNAAP® Examination and Skill Evaluation Content as it relates to training of evaluators and training programs needs

•Provides quality objective evaluation based on standards and proven measurement as key component of the Credentia NNAAP® program

•Ensures that Credentia NNAAP® program standards are upheld.

•Manages workflows associated with grievances, accommodations, and quality assurance dept.

•Oversees management of nurse aide evaluators and quality assurance auditors in collaboration with program coordinators as the first point of contact with NAEs

•Coordinate training clarification questions from training programs and Nurse Aide Evaluators

•Develop and manage NAE quality assurance programs according to Credentia Nurse Aide LLC standards and requirements.

•Involved in the creation of SOPs to maintain NAE standards of expectations.

•Participates in client calls and in person meetings as needed.

•Collaborates with all departments regarding all things related to evaluators.

•Ensure quality assurance program success by closely working with Operations.

•Develop and manage Facility quality assurance programs according to Credentia Nurse Aide LLC standards and requirements.

•Provides mentorship and quality control as part of the audit processes for evaluators and facilities.

•Develops training for hundreds of RN evaluators by involvement in onboarding process.

•Designs and delivers remediations for evaluators not incompliance with behavior, scoring or processes as needed.

•Multi-state travel will be required 50% of the time.


Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


•BA/BS or Nursing Degree Required

•8+ years of nursing management experience.

•Ability to multi-task.

•3+ years working as an RN in either a long-term care facility or with the Chronically ill.

•Ability to work independently and across the organization

•Ability to adapt well in the face of workplace stressors such as internal complaints, maintaining the security of data, competing priorities of high significance to the successful function of the department

•Ability to use a variety of computer software programs such as Microsoft Office products, web browsers, and CRM tools.

•Excellent communication skills.

•A Strategic Mind. Ability to work with all levels of the Credentia organization and client teams to find solutions to often complex issues.


Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


A typical, climate-controlled office environment exists. The worker is not substantially exposed to adverse environmental conditions.


Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Sedentary work. Substantial repetitive movements of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to view a computer monitor including extensive reading. Ability to speak and hear to interact with callers and coworkers.

  • Director, Quality Assurance and Nurse Aide Operations

    4 days ago

    Lake Mary, FL, United States Credentia Full time

    Job Summary:We are seeking a highly skilled Registered Nurse who has worked in leadership and with multi-functional teams. Here at Credentia, this person will lead our quality assurance coordinating team through auditing, accommodations, and grevience processes. As the Director of QA and NAE Operations, you will be fully engaged in program standards with...

  • Director of Quality Assurance and Compliance

    3 weeks ago

    Salt Lake, Utah, United States Actalent Full time

    Job SummaryActalent is seeking a highly experienced Director of Quality Assurance and Compliance to lead our quality assurance team. The ideal candidate will have a strong background in quality assurance and compliance, with experience in managing internal audit programs and inspections/audits by external regulatory agencies.The Director of Quality Assurance...

  • Director of Quality Assurance

    1 month ago

    Salt Lake, Utah, United States Edwards Lifesciences Full time

    Job Title: Director, Quality AssuranceImagine how your expertise can shape the development of groundbreaking technologies to ensure each stage of our innovation process is held to the highest standards of integrity and safety.You'll bring your passion for problem-solving and partner with various teams to influence decision-making for a product's entire...

  • Director of Quality Assurance Leadership

    2 weeks ago

    Salt Lake, Utah, United States Actalent Full time

    Job SummaryThe Director of Quality Assurance Leadership will oversee the development and implementation of quality assurance strategies to ensure the highest level of quality in our products and services. This role will be responsible for managing a team of quality assurance professionals and collaborating with cross-functional teams to drive business...

  • Director of Quality Assurance

    2 weeks ago

    Salt Lake, Utah, United States ICU Medical Inc. Full time

    Job SummaryThe Director of Quality Assurance plays a vital role in overseeing the administration and investigation of global complaints related to consumables and serialized medical devices. This position is accountable for ensuring that quality system requirements are effectively established and maintained across post-market investigations and service...

  • Director of Quality Assurance

    3 weeks ago

    Salt Lake, Utah, United States Edwards Lifesciences Full time

    Job Title: Director, Quality AssuranceImagine how your expertise can shape the development of groundbreaking technologies to ensure each stage of our innovation process is held to the highest standards of integrity and safety.You'll bring your passion for problem-solving and partner with various teams to influence decision-making for a product's entire...

  • Quality Assurance Director

    2 weeks ago

    Lake Crystal, Minnesota, United States WernerCo. Full time

    Quality Assurance DirectorThis role is responsible for overseeing the quality systems and teams in our Crystal Lake, Illinois facility. The incumbent will plan, direct, review, and control the quality of supplied and manufactured products, quality systems, and improvements. This position involves strategic planning, direction, and control of the quality of...

  • Senior Quality Assurance Engineer

    3 weeks ago

    Lake Mary, Florida, United States Verizon Full time

    Job Title: Engr III Cslt-Quality AsrnAt Verizon, we're looking for a skilled Quality Assurance Engineer to join our team. As a key member of our Quality Engineering team, you will be responsible for ensuring the quality of our products and services.Key Responsibilities:Analyze requirements and assess test coverage requiredDefine and execute test scenarios in...

  • Director of Manufacturing Operations

    3 weeks ago

    Lake Mary, Florida, United States Taylor Corporation Full time

    Your Leadership OpportunityUnleash Your PotentialTaylor Corporation is a leading provider of innovative solutions for individuals, businesses, and distributors. We're seeking a talented Director of Manufacturing Operations to join our team in Lake Mary, FL.About the RoleDirect and control all production aspects of the P&L via KPIs, quality assurance, and...

  • Quality Assurance and Training Specialist- Spokane

    2 days ago

    Liberty Lake, United States Redwood Family Care Network Full time

    Job DescriptionJob DescriptionChanging Lives Shaping The FutureQuality Assurance and Training Specialist- SpokaneHourly Rate: $32.00-35.00 Per HourShifts Needed: Full TimeWork Locations: Spokane Redwood Family Care Network is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and...

  • Quality Assurance and Training Specialist- Spokane

    2 days ago

    Medical Lake, United States Redwood Family Care Network Full time

    Job DescriptionJob DescriptionChanging Lives Shaping The FutureQuality Assurance and Training Specialist- SpokaneHourly Rate: $32.00-35.00 Per HourShifts Needed: Full TimeWork Locations: Spokane Redwood Family Care Network is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and...

  • Quality Director

    3 weeks ago

    Moses Lake, Washington, United States Samaritan Healthcare Full time

    Job Title: Quality DirectorAt Samaritan Healthcare, we are seeking a highly skilled and experienced Quality Director to join our team. As a key member of our management team, you will be responsible for leading our quality improvement and risk management initiatives, ensuring that our organization provides the highest level of care to our patients and...

  • Quality Assurance Specialist

    4 weeks ago

    Lake Oswego, United States International Flavors and Fragrances Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Analyst II to join our team at International Flavors and Fragrances. As a Quality Assurance Analyst II, you will play a critical role in ensuring the quality of our products and services.Key ResponsibilitiesDetermine if requirements for Finished Goods are within specification.Perform and document...

  • Quality Assurance Manager

    3 weeks ago

    Lake Forest, California, United States Intertek Full time

    Quality Manager Job DescriptionIntertek, a leading provider of Assurance, Testing, Inspection, and Certification (ATIC) Services, is seeking a Quality Manager to join our Electrical team in California. This role is responsible for ensuring the quality, safety, and sustainability of electrical products used by people worldwide.Key Responsibilities:Manage the...

  • Quality Assurance Manager

    3 weeks ago

    Salt Lake, Utah, United States Education at Work Full time

    Job SummaryAs a Quality Assurance Manager at Education at Work, you will be responsible for ensuring customer satisfaction and maintaining high-quality performance delivery for large contact center teams. In this leadership role, you will establish quality assurance standards governing customer interactions and implement monitoring and coaching programs. The...

  • Quality Assurance Manager

    4 weeks ago

    Salt Lake, Utah, United States Education at Work Full time

    Job SummaryAs a Quality Manager at Education at Work, you will play a critical role in ensuring customer satisfaction and maintaining high-quality performance delivery for large contact center teams.Key ResponsibilitiesEstablish quality assurance standards governing customer interactions and implement monitoring and coaching programs.Identify opportunities...

  • Quality Assurance Manager

    4 weeks ago

    Lake Forest, California, United States Intertek Full time

    Job DescriptionIntertek, a leading provider of Assurance, Testing, Inspection, and Certification (ATIC) Services, is seeking a Quality Manager to join our Electrical team in California. This is an exciting opportunity to grow a versatile career in facilitating international trade and regulatory product testing.About the RoleThe Quality Manager will be...

  • Quality Assurance and Testing Analyst II

    3 weeks ago

    Lake Mary, Florida, United States BNY Mellon Full time

    About the RoleWe are seeking a highly skilled Quality Assurance and Testing Analyst II to join our GINNIE MAE team in Lake Mary, FL - Hybrid. As a key member of our team, you will be responsible for participating in and identifying specific tests while executing test scenarios for unit, process, function, system integration, regression, and acceptance...

  • Quality Assurance Specialist

    2 weeks ago

    Lake Forest Park, Washington, United States VetJobs Full time

    Job Title: Quality Assurance SpecialistAbout the Role:At VetJobs, we are seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for driving, monitoring, overseeing, and improving quality functions. You will work directly with the Quality Manager on all quality and food safety...

  • Quality Assurance and Testing Analyst II

    2 weeks ago

    Lake Mary, Florida, United States Hispanic Technology Executive Council Full time

    Job SummaryBNY is seeking a highly skilled Quality Assurance and Testing Analyst II to join our GINNIE MAE team in Lake Mary, FL. As a key member of our team, you will be responsible for participating in and identifying specific tests while executing test scenarios for unit, process, function, system integration, regression, and acceptance testing.Key...