Credit Collection Specialist

3 days ago


Fairfield, United States Equiliem Full time
Credit Collections Specialist, your responsibilities include the following:
  • Responsible for managing customer accounts.
  • Monitoring outstanding balances and collecting payments in a fast-paced environment.
  • Support the collection team, by ensuring that customer accounts are accurately reconciled, and notices are sent on a regular basis in alignment with the collection team.
  • Monitor customer accounts to identify overdue payments and outstanding balances.
  • Resolve billing discrepancies or disputes by investigating payment discrepancies, and incorrect billing.
  • Provide timely and professional responses to customer inquiries regarding invoices, payment terms, and account status.
  • Collaborate with cross-functional teams, including Sales and Customer service, to ensure accurate and efficient resolution of customer issues, and to achieve faster collections results.
  • Excellent communication skills, strong attention to detail, and a results-driven approach.
  • Apply financial policies and procedures consistently to ensure compliance with company guidelines and regulations.
  • Minimize overdue recovery targets.
  • Ensure accurate reporting and analysis.
  • Maintain and update the customer database in alignment with Sales and Customer Service.
  • Continuously identify and assist in implementing process improvement, to enhance collections efficiency and effectiveness.
Qualifications:
  • 3-5 years experience in a similar role: Collection, Accounts Receivable, Treasury, or similar area
  • Bachelors Degree
  • Knowledge of payment terms, banking, and risk assessment
  • Strong analytical and critical thinking skills with attention to detail
  • Credit management
  • Customer relationship management
  • Proficient in Excel, ERP systems, and Office, SAP is a plus.
  • Basic knowledge of commercial law
KPI
  • Quality: Quality of Reporting Analysis and Timing and quality of payment
  • Economics: FCF, Credit Ageing, DSO
  • Timing: Timing of payment and Respect of quarterly targets
#ZR

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