Repair Coordinator

2 weeks ago

Lancaster, United States Brent L. Miller Jewelers & Goldsmiths Full time

OVERVIEW


Come join the prestigious team at Brent Miller, where excellence is not just a standard, but a tradition. As a Repair Coordinator, you'll embody our core values of Care & Empathy, Do What You Say, Great Attitude, and Consistency. You'll be at the forefront of our commitment to unparalleled client satisfaction and exceptional jewelry making and watch repair services. Your role is pivotal in upholding the luxury standards our clientele expect, ensuring that every repair reflects the craftsmanship, attention to detail, and quality synonymous with Brent Miller. Be part of creating unforgettable experiences for our clients and embodying the essence of luxury in every aspect of our service.



ROLES


  • Client Coordinator


  • Quality Control Specialist


  • Materials Coordinator


  • Intake Coordinator


EXPECTATIONS Specific Tasks/Goals/Responsibilities


CLIENT COORDINATOR

  • Cultivate seamless client interactions by providing personalized service, including communicating estimates and necessary repair details via phone calls or text messages.
  • Document all client communications accurately and comprehensively within our system, ensuring clear and transparent records of estimates, approvals, and completed work.
  • Serve as the primary point of contact for clients, sales associates, and inquiries at our repair shop, delivering exceptional assistance and information with a touch of luxury hospitality.
  • Assist customers and the sales team with minor repair tasks and quickly address issues, including untangling chains and handling other basic repair needs.
  • Develop and maintain a sophisticated reminder system for our valued clients, offering personalized notifications for essential maintenance services and ensuring their timepieces and jewelry receive the care they deserve.
  • Support the sales floor as necessary with client interactions and fulfillment tasks such as writing thank you notes.



QUALITY CONTROL SPECIALIST

  • Conduct meticulous inspections of finished jewelry work and watch repairs, upholding the uncompromising quality standards synonymous with the Brent Miller brand.
  • Thoroughly review completed work to ensure precision and attention to detail in every aspect of repairs.
  • Uphold the pristine environment of our repair shop by meticulously managing cleanliness, including the careful collection and disposal of waste and maintaining immaculate workstations.
  • Ensure that all necessary supplies and equipment are readily available, reflecting our commitment to a hygienic and efficient working environment.
  • Collaborate closely with our skilled repair team to address any quality concerns promptly, fostering a culture of continuous improvement.


MATERIALS COORDINATOR

  • Source premium-quality parts and supplies for individual repair jobs and shared essentials such as saw blades, solder, and polishing wheels, aligning with the luxury standards of our brand.
  • Proactively anticipate and fulfill the needs of our repair shop by promptly ordering supplies essential for ongoing repairs, ensuring a seamless and uninterrupted workflow.
  • Receive incoming parts with precision and care, meticulously verifying their correctness and organizing them to maintain our inventory standards.
  • Adhere rigorously to inventory procedures, meticulously documenting parts usage and verifying prices for accuracy to uphold our commitment to transparency and integrity.
  • Collaborate closely with the Repair Manager to refine and optimize inventory management processes, ensuring efficiency and reliability at every step.
  • Ensure accurate documentation for finished jobs by adding parts used to the client notes section for each job, and carefully verify the correctness of prices.



INTAKE COORDINATOR

  • Manage the seamless intake process for incoming repair work, demonstrating an acute attention to detail and organization in allocating jobs to their respective processing areas.
  • Cultivate strong relationships with our trusted vendors for outsourced repairs, ensuring clear communication and timely updates on job estimates for our discerning clientele.
  • In collaboration with the Repair Manager to evaluate and provide estimates for jewelry and watch repairs.
  • Provide proactive follow-up with service centers, delivering updates on outstanding repair estimates and ensuring a smooth and transparent process from start to finish.
  • Sort through incoming repair work and allocate it to the corresponding locations for processing.



CHARACTERISTICS Behavioral

  • Willingness
  • Emotional Maturity
  • Humility
  • Optimism
  • Meticulousness
  • Motivated
  • Driven
  • Results Oriented
  • Self - Starter 
  • Proactive
  • Empathy
  • Patience
  • Sense of Urgency
  • Creative
  • Professional
  • Decisive
  • Authentic
  • Integrity
  • Caring
  • Resourcefulness
  • Strategic
  • Precision
  • Dependable
  • Confident



SKILLS Abilities

  • Relationship Management Internally & Externally                                   
  • Jewelry & Watch Knowledge                
  • Leadership Ability
  • Organization
  • Excellent Communication (Written, Verbal, Presentation & Facilitation)


  • Analytical & Critical Thinking
  • Adaptability & Flexibility
  • Scheduling / Time Management
  • Conflict Resolution
  • Multi-tasking


EXPERIENCE Life, Vocational, Educational


REQUIRED

  • 1+  Years experience in a related field or service industry
  • Experience in a role working with customers/vendors requiring written, phone, and face to face communication


PREFERRED

  • GIA training 
  • Some post secondary education
  • Experience in jewelry and/or watch repair


*This job posting attempts to describe what it is like to work at Brent Miller but is not comprehensive in describing all aspects of the role. Brent Miller  may require team members to take on tasks outside their specific job description. The person in this role must comply with other duties as assigned by their manager.

  • Repair Coordinator

    2 weeks ago

    Lancaster, United States Brent L. Miller Jewelers & Goldsmiths Full time

    OVERVIEW Come join the prestigious team at Brent Miller, where excellence is not just a standard, but a tradition. As a Repair Coordinator, you'll embody our core values of Care & Empathy, Do What You Say, Great Attitude, and Consistency. You'll be at the forefront of our commitment to unparalleled client satisfaction and exceptional jewelry making and watch...

  • Repair Coordinator

    3 days ago

    Lancaster, United States Brent L. Miller Jewelers & Goldsmiths Full time

    OVERVIEW Are you the right applicant for this opportunity Find out by reading through the role overview below. Come join the prestigious team at Brent Miller, where excellence is not just a standard, but a tradition. As a Repair Coordinator, you'll embody our core values of Care & Empathy, Do What You Say, Great Attitude, and Consistency. You'll be at the...

  • Repair Coordinator

    3 days ago

    Lancaster, United States Brent L. Miller Jewelers & Goldsmiths Full time

    OVERVIEWCome join the prestigious team at Brent Miller, where excellence is not just a standard, but a tradition. As a Repair Coordinator, you'll embody our core values of Care & Empathy, Do What You Say, Great Attitude, and Consistency. You'll be at the forefront of our commitment to unparalleled client satisfaction and exceptional jewelry making and watch...

  • Office Coordinator

    5 days ago

    Lancaster, United States Cargas Systems Inc Full time

    Cargas is an employee-owned software company based in Lancaster, PA. We have a unique culture where transparency, teamwork, and collaboration arent just words on a page they are central to how we do business every day. We are looking for an Office Coordinator to join our incredible team! In this role, you will play a pivotal role in creating an inviting...

  • Office Coordinator

    7 days ago

    Lancaster, United States Cargas Systems Inc Full time

    Job DescriptionJob DescriptionCargas is an employee-owned software company based in Lancaster, PA. We have a unique culture where transparency, teamwork, and collaboration aren’t just words on a page – they are central to how we do business every day. We are looking for an Office Coordinator to join our incredible team! In this role, you will play a...

  • Coordinator - Backflow/cross Connection

    4 weeks ago

    Lancaster, United States City of Lancaster (PA) Full time

    **Primary Function** This position requires technical, interpersonal, and technological skills in both the office and the field pertaining to backflow/cross-connections prevention, identification, and correction. The employee will be responsible for administering a comprehensive backflow control program which will include communications, inspections,...

  • Roof Technician

    1 week ago

    Lancaster, United States GREENWALT ROOFING COMPANY Full time

    Job DescriptionJob DescriptionBenefits:401(k)Dental insuranceHealth insuranceVision insurancePaid time offTraining & developmentJob Description:As a Roofing Technician, you will be responsible for performing a variety of tasks related to roofing installation, repair, maintenance, and inspection. This hands-on position requires a strong understanding of...

  • Affordable Maintenance Technician

    2 weeks ago

    Lancaster, United States FPI Management Full time

    Job Description • Property Name: Village Pointe • 43650 Challenger Way, Lancaster, CA 93535, USA • Full-Time • Unit Count: 210 The Maintenance Technician is responsible for the upkeep and maintenance of apartment homes, buildings, and grounds, and performs highly diversified duties to include but not limited to: repairing flooring, drywall, and...

  • Maintenance Mechanic

    3 weeks ago

    Lancaster, United States Staffing Service USA Full time

    Job DescriptionJob DescriptionMachine MaintenanceExciting opportunity for an Experienced Machine Mechanic on first shift with experience in PLC’s. You will work at multiple locations and assist in the growth and maintenance of the organization. Full benefits to include Medical, Dental, Eye, 401K plus vacation and more. Pay starts at $34/hr. on up based on...

  • HVAC Installer

    1 week ago

    Lancaster, United States UGI HVAC Full time

    Onsite interviews in Lancaster on Wednesday May 8th 2:00 PM - 5:00 PM340 W Roseville Rd. Lancaster 17601$5000 sign on bonus for Qualified TechniciansUGI Heating, Cooling & Plumbing has served homeowners in Pennsylvania for over a century. Our team of talented, experienced and continuously trained technicians specialize in residential HVAC services. UGI was...

  • HVAC Service Technician

    2 weeks ago

    Lancaster, United States UGI HVAC Full time

    Onsite interviews in Harrisburg on Tuesday April 30th 2:00 PM- 5:00 PM2221 Sycamore St. Harrisburg, PA 17111Onsite interviews in Lancaster on Wednesday May 8th 2:00- 5:00 PM340 W Roseville Rd. Lancaster 17601$5000 Sign On Bonus for Qualified TechniciansUGI Heating, Cooling & Plumbing has served homeowners in Pennsylvania for over a century. Our team of...

  • HVAC Installer

    1 week ago

    Lancaster, United States UGI HVAC Full time

    Onsite interviews in Lancaster on Wednesday May 8th 2:00 PM - 5:00 PM340 W Roseville Rd. Lancaster 17601$5000 sign on bonus for Qualified TechniciansUGI Heating, Cooling & Plumbing has served homeowners in Pennsylvania for over a century. Our team of talented, experienced and continuously trained technicians specialize in residential HVAC services. UGI was...

  • HVAC Service Technician

    1 month ago

    Lancaster, United States HomeServe Full time

    Onsite interviews in Harrisburg on Tuesday April 30th 2:00 PM- 5:00 PM 2221 Sycamore St. Harrisburg, PA 17111 Onsite interviews in Lancaster on Wednesday May 8th 2:00- 5:00 PM 340 W Roseville Rd. Lancaster 17601 $5000 Sign On Bonus for Qualified Technicians UGI Heating, Cooling & Plumbing has served homeowners in Pennsylvania for over a century....

  • Affordable Maintenance Technician

    3 days ago

    Lancaster, United States FPI Management, Inc. Full time

    Job DescriptionJob DescriptionCompany DescriptionMultifamily Property ManagementJob Description• Property Name: Village Pointe • 43650 Challenger Way, Lancaster, CA 93535, USA • Full-Time • Unit Count: 210The Maintenance Technician is responsible for the upkeep and maintenance of apartment homes, buildings, and grounds, and performs highly...

  • General Laborer

    3 weeks ago

    Lancaster, United States JAB Contracting and Construction LLC Full time

    Job DescriptionJob DescriptionJob SummaryWe are seeking a General Laborer to join our team. We do mostly commercial work, but sometimes residential jobs come up.  In this role, you will support worksite operations through manual labor tasks. This may include keeping the worksite clean through the collection of trash, operating power tools, setting up...

  • Foreperson (Driver License Required) - Ate

    5 days ago

    Lancaster, United States Asplundh Tree Expert, LLC - 023 Full time

    **Job Title: Foreperson**: This position ensures the productivity of daily operations, working closely with management to determine recruiting/hiring needs, deadlines, and safety protocols to enforce among the crew. The Foreperson is responsible for troubleshooting routine job-site issues and engages all employees/contractors in required training, managing,...

  • General Laborer

    3 weeks ago

    Lancaster, United States JAB Contracting and Construction LLC Full time

    Job DescriptionJob DescriptionJob SummaryWe are seeking a General Laborer to join our team. We do mostly commercial work, but sometimes residential jobs come up. In this role, you will support worksite operations through manual labor tasks. This may include keeping the worksite clean through the collection of trash, operating power tools, setting up...

  • Manufacturing Engineer

    3 weeks ago

    Lancaster, United States Alkegen Full time

    Job RequirementsJob Requirements:Bachelor's Degree in EngineeringUnderstands the requirements of IATF16949Able to work with complexity in Product Development. Proficient at, presenting Technical Information and informing others, use of AutoCADDemonstrates Leadership and Supervision capabilities.Self-StarterResponsibilities:Evaluates manufacturing processes...

  • Shop Foreman

    1 week ago

    Lancaster, United States Transteck, Inc Full time

    Job DescriptionJob DescriptionTransteck, Inc. has an immediate opening for a 2nd shift Shop Foreman at our Freightliner of Lancaster location. If you possess the skills and experience we are looking for please apply below and you will be contacted by one of our hiring managers.Shop Foreman position: Position is directly responsible for supervising,...

  • Commercial Service Technician and Project Manager

    1 month ago

    Lancaster, United States GREENWALT ROOFING COMPANY Full time

    Job DescriptionJob DescriptionGreenawalt Roofing Company is a leading provider of commercial roofing solutions, dedicated to delivering high-quality services to our clients. We specialize in TPO, EPDM, metal, and various other roofing applications. As we continue to grow, we are seeking a skilled and experienced Commercial Service Technician and Project...