Repair Coordinator

3 weeks ago

Lancaster, United States Brent L. Miller Jewelers & Goldsmiths Full time

OVERVIEW



Are you the right applicant for this opportunity Find out by reading through the role overview below.

Come join the prestigious team at Brent Miller, where excellence is not just a standard, but a tradition. As a Repair Coordinator, you'll embody our core values of Care & Empathy, Do What You Say, Great Attitude, and Consistency. You'll be at the forefront of our commitment to unparalleled client satisfaction and exceptional jewelry making and watch repair services. Your role is pivotal in upholding the luxury standards our clientele expect, ensuring that every repair reflects the craftsmanship, attention to detail, and quality synonymous with Brent Miller. Be part of creating unforgettable experiences for our clients and embodying the essence of luxury in every aspect of our service.

ROLES

  • Client Coordinator
  • Quality Control Specialist
  • Materials Coordinator
  • Intake Coordinator

EXPECTATIONS Specific Tasks/Goals/Responsibilities

CLIENT COORDINATOR

  • Cultivate seamless client interactions by providing personalized service, including communicating estimates and necessary repair details via phone calls or text messages.
  • Document all client communications accurately and comprehensively within our system, ensuring clear and transparent records of estimates, approvals, and completed work.
  • Serve as the primary point of contact for clients, sales associates, and inquiries at our repair shop, delivering exceptional assistance and information with a touch of luxury hospitality.
  • Assist customers and the sales team with minor repair tasks and quickly address issues, including untangling chains and handling other basic repair needs.
  • Develop and maintain a sophisticated reminder system for our valued clients, offering personalized notifications for essential maintenance services and ensuring their timepieces and jewelry receive the care they deserve.
  • Support the sales floor as necessary with client interactions and fulfillment tasks such as writing thank you notes.

QUALITY CONTROL SPECIALIST

  • Conduct meticulous inspections of finished jewelry work and watch repairs, upholding the uncompromising quality standards synonymous with the Brent Miller brand.
  • Thoroughly review completed work to ensure precision and attention to detail in every aspect of repairs.
  • Uphold the pristine environment of our repair shop by meticulously managing cleanliness, including the careful collection and disposal of waste and maintaining immaculate workstations.
  • Ensure that all necessary supplies and equipment are readily available, reflecting our commitment to a hygienic and efficient working environment.
  • Collaborate closely with our skilled repair team to address any quality concerns promptly, fostering a culture of continuous improvement.

MATERIALS COORDINATOR

  • Source premium-quality parts and supplies for individual repair jobs and shared essentials such as saw blades, solder, and polishing wheels, aligning with the luxury standards of our brand.
  • Proactively anticipate and fulfill the needs of our repair shop by promptly ordering supplies essential for ongoing repairs, ensuring a seamless and uninterrupted workflow.
  • Receive incoming parts with precision and care, meticulously verifying their correctness and organizing them to maintain our inventory standards.
  • Adhere rigorously to inventory procedures, meticulously documenting parts usage and verifying prices for accuracy to uphold our commitment to transparency and integrity.
  • Collaborate closely with the Repair Manager to refine and optimize inventory management processes, ensuring efficiency and reliability at every step.
  • Ensure accurate documentation for finished jobs by adding parts used to the client notes section for each job, and carefully verify the correctness of prices.

INTAKE COORDINATOR

  • Manage the seamless intake process for incoming repair work, demonstrating an acute attention to detail and organization in allocating jobs to their respective processing areas.
  • Cultivate strong relationships with our trusted vendors for outsourced repairs, ensuring clear communication and timely updates on job estimates for our discerning clientele.
  • In collaboration with the Repair Manager to evaluate and provide estimates for jewelry and watch repairs.
  • Provide proactive follow-up with service centers, delivering updates on outstanding repair estimates and ensuring a smooth and transparent process from start to finish.
  • Sort through incoming repair work and allocate it to the corresponding locations for processing.

CHARACTERISTICS Behavioral

  • Willingness
  • Emotional Maturity
  • Humility
  • Optimism
  • Meticulousness
  • Motivated
  • Driven
  • Results Oriented
  • Self - Starter 
  • Proactive
  • Empathy
  • Patience
  • Sense of Urgency
  • Creative
  • Professional
  • Decisive
  • Authentic
  • Integrity
  • Caring
  • Resourcefulness
  • Strategic
  • Precision
  • Dependable
  • Confident

SKILLS Abilities

  • Relationship Management Internally & Externally                                   
  • Jewelry & Watch Knowledge                
  • Leadership Ability
  • Organization
  • Excellent Communication (Written, Verbal, Presentation & Facilitation)
  • Analytical & Critical Thinking
  • Adaptability & Flexibility
  • Scheduling / Time Management
  • Conflict Resolution
  • Multi-tasking

EXPERIENCE Life, Vocational, Educational

REQUIRED

  • 1+  Years experience in a related field or service industry
  • Experience in a role working with customers/vendors requiring written, phone, and face to face communication

PREFERRED

  • GIA training 
  • Some post secondary education
  • Experience in jewelry and/or watch repair

*This job posting attempts to describe what it is like to work at Brent Miller but is not comprehensive in describing all aspects of the role. Brent Miller may require team members to take on tasks outside their specific job description. The person in this role must comply with other duties as assigned by their manager.

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