Service Advisor | Automotive Service Consultant

2 months ago


Bossier City, United States Landers Dodge Chrysler Jeep Ram Full time

AUTOMOTIVE SERVICE ADVISOR / AUTOMOTIVE SERVICE CONSULTANT

 

Landers Dodge Chrysler Jeep Ram is looking for Service Advisors to join their industry leading Service Team 


The Service Advisor
 is responsible for building strong customer relationships: greet and consult customers on service needs, perform a thorough vehicle walk-around inspection, sell and up-sell services, update customers on services, field all live service calls, and take ownership of the customer experience.

 

Responsibilities:

 

  • Ensure that customers receive prompt, courteous, and effective service 
  • Drive the sale to meet department sales forecast
  • Prioritize required services, and be prepared to provide options upon request
  • Keep customer informed on completion times, service expenses and possible changes
  • Guarantee that the customer has a positive dealership experience
  • Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle





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