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Desktop Support Emerging Technologies

4 months ago

Greenwood Village, United States Metasys Technologies, Inc. Full time


Overall Purpose: Tier 2/3 helpdesk support for field technicians using wireless connections with Windows laptops, Apple iPhones & iPads, and peripherals including printers and docking stations
Roles & Responsibilities: 1) Remote support of Windows XP, Windows 7, Windows 8, iOS
2) Support for PC hardware, Apple iPads and iPhones and other emerging technologies as identified
3) Resolution of blue screen errors and security issues
4) Support for/with MobileIron or comparable Enterprise Mobile Device Management tools
5) Support of wireless connectivity including dropped calls, modems and VPN
6) Support for Exchange Active Sync (EAS)
7) Printer support
8) RSA token support.

Must Have
IT Support
Blackberry Exchange Server - BES
and 5 years
Communication Skills - both oral and written
Desktop configuration
and 3 years
High School diploma or equivalent experience
No
Microsoft Operating System
and 3 years
Mobile device management
and 3 years
Operating system installations
and 3 years
Professional demeanor and appearance
Self-starter
Teamwork
Tier 2-3 technical support of Windows devices and software
and 5 years
Tier II support of hardware - software installs
and 2 years
Troubleshooting with Microsoft System Center Configuration Manager - SCCM
and 3 years

Additional Site (1)
(No Value)
Additional Site (2)
(No Value)
Project Name
TD-GTO-RTFS
Top 5 Skills / Additional Job Posting Description Details *
*** Onsite position in Englewood, Co only

TOP SKILLS THAT ARE MOST IMPORTANT:

o Windows 10 Imaging/Deployment/Troubleshooting
o Advanced IP Networking Troubleshooting Skills; LAN/WAN, understanding of VLANs, Network troubleshooting
o Field service experience including support of Payment Kiosks, Video-over-Ethernet technology, Printers, Monitors, Electronic Payment Technology,
o Customer service Skills
o Time management Skills/ Needs to be able to work independently and in a team environment

This is a Field Support position with daily driving to various Client Retail locations using the Candidates personal vehicle with IRS mileage reimbursement rates.

Local candidates only not a remote or virtual position
Personal vehicle use with IRS mileage reimbursement rates
Client MVR check REQUIRED
Flexible work hours, possible OT
Physical Requirements
Climbing ladders (12-ft)
Lifting up to 50 lbs

JOB DESCRIPTION:

Responsible for incident management and technical support of Company-Owned and Authorized Reseller Stores).
Technical Support activities include but are not limited to:
o desktop, printer, in-store VoIP, wired/wireless/data network, point of sale,
o specialty computing devices and related hardware
o Signature Capture devices, Receipt Printers, Scanners
o Self-Service Payment Kiosks
o Video Presentation Monitors from 52 to 95 and associated network devices
o Security Systems (Cameras and Security Desktop PC)
o Tier 2 support for Networking Devices including but not limited to
o Routers and switches
o Wireless Access Points
o Wireless Networks

NETWORKING SKILLS:

o Experience in LAN/WAN topology, including wired and wireless networks
o Understanding of and experience with use of network troubleshooting techniques (DOS commands, network software application, etc.
o Advanced Troubleshooting of network cabling topology utilizing DOS commands
Is candidate required to be a U.S
Citizen or U.S
National?
Yes
Is this posting for a Pre-Identified Candidate?
No
NPW Merger Information
(No Value)
NPW Merger Company
(No Value)

Metasys Technologies is an equal opportunity employer
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.