Senior User Experience Researcher

3 weeks ago

Plano, United States Onward Search Full time

Onward Search is hiring a Sr. UX Researcher for a top-tier financial client on a 9-month contract basis that has the opportunity to extend and/or FTE.

Notes:

Must be able to go on-site to the Plano office 3-days a week.


Summary:

  • Product Designers are part of multi-disciplinary teams, including Experience Researchers and Content Designers, committed to designing the future of banking.
  • Experience Researchers scope and craft research strategy, conduct research, and deliver actionable insights on moderately complex research initiatives.
  • Experience Researchers are part of multi-disciplinary teams, including Product Designers and Content Designers, committed to designing the future of banking. They are also expected to participate in cross-functional collaboration with Product Managers and Engineers, informing prioritization, planning, and decisions along the way to execution.
  • expect you to have strengths in the core user research parts of this process, and a desire to continually broaden and improve your skills.


Responsibilities:

  • and plan moderately complex research initiatives, including generative and formative research
  • administer, and report on these research studies, and produce associated materials (e.g., research agendas, discussion guides, generative exercises etc.)
  • findings, insights, and recommendations in compelling reports; translate complex concepts into meaningful and actionable recommendations, including the design of visual frameworks and diagrams to support data
  • cross-functional Design Thinking exercises using research findings as a starting point
  • with Product Management and Product Design in contributing to product requirements, including specifying desired outcomes
  • findings to team members and stakeholders from multi-disciplinary backgrounds and varying organizational levels
  • business understanding into framing research and findings and recommendations


Qualifications:

  • Degree in relevant research or design discipline (e.g., Interaction Design, HCI, Anthropology, Cognitive Science), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
  • evaluative User Research skills; continued development in adjacent skills such as UX Writing, Information Architecture, and Interaction Design
  • planning and conducting a variety of methodologies and approaches, knowing the strengths and weaknesses of each
  • to lead a moderately complex research study from beginning to end independently
  • work involves collaboration within design teams (with UX Researchers, Product Designers and Content Designers) and cross-functionally (Product Management, Engineering)
  • in presenting findings and insights to team members and stakeholders from multi-disciplinary backgrounds
  • experience with UX Research tools for diary studies, remote research, and usability testing
  • understanding of Accessibility Guidelines and Inclusive Design practices
  • understanding of and experience with ethnographic, contextual inquiry, generative/exploratory research techniques would be strongly favored
  • project planning and management skills

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