Research Analyst

1 month ago

Plano, United States Robert Half Full time

Interested in a Research Analyst role for a Fortune 100 Financial Services Company in Plano, TX? Robert Half's reputable client is soon beginning interviews for this role, apply today


Industry: Financial Services

Location: Plano, TX - Hybrid (3 days onsite/week, 2 days remote/week)

Compensation: $38-$42/hour W2

Duration: 3-month contract with opportunity to extend and/or convert to fulltime


Role Summary:

We are seeking an individual to join the Global Client Experience team. This individual will be responsible for collaborating across a diverse set of stakeholders, clients, and senior executives to innovate and execute research projects. This function requires a highly organized, self-motivated, resourceful, solutions-oriented individual who can execute well in a fast-paced environment while working on multiple, concurrent projects.


Job Responsibilities:

  • Be the "voice of the client" for through developing a deep understanding of the client's needs and identification of product and service delivery gaps through in-depth interviews, focus groups, and surveys
  • Derive insights across channels, products, and business segments and translate into strategic recommendations
  • Engage and drive organization in client experience innovation / and introducing ideas
  • Foster an environment where risk/control issues are escalated, and trends are anticipated and identified


Required qualifications, skills and capabilities:

  • 2-3 years of experience in voice of customer or client experience roles with true passion for insights generation, leveraging innovative technologies
  • 1-2 years project management experience
  • Strong analytical skills with the ability to recognize key trends and insights and the ability to explain research findings to executive audience
  • Ability to interact with colleagues at all levels, in a peer-like way, and achieve goals without direct control over resources
  • Strong data presentation skills with the ability to share complex stories in a simple way
  • Flexible approach and positive attitude, willing to pitch in wherever help is needed

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