Collections Officer

2 weeks ago


Reno, United States Motion Recruitment Full time

Our client, an American multinational business software company is looking to hire a Collections Officer to join their team in Reno, Nevada


*** This is a 3 month contract with the opportunity to extendor convert***


Responsibilities:

  • Answer customer inquiries by chat, email, and phone
  • Provide functional troubleshooting, product feature explanation, and assists with enhanced product features or changes
  • Technical mentoring: teaches and provides technical support to front-line agents
  • Clear and concise case documentation in shared QuickBase return records
  • Handles multiple tasks, switches priorities, and focuses as needed
  • Maintaining a work queue and meet service level metrics.
  • Collect account balances
  • Make outbound calls to customers to provide options to resolve balances due
  • Run Credit Report
  • Make a decision(s) to delay the collections of a balance due.
  • Perform other Payroll Collection activities such as closing customer accounts and collaborating with various departments to make the best decision possible.
  • Positive attitude and team player who demonstrates Intuit values.


Qualifications:

  • 1+ years of previous experience in collections, bankcard, banking, or financial services a plus
  • Must possess basic computer skills including MS Office Suite
  • Proficiency with a 10-key, basic Accounting Skills, and ability to type at a rate sufficient to keep up with the workflow
  • High school diploma or GED is required
  • QuickBooks experience a plus
  • Ability to identify and navigate internal systems
  • Ability to accurately use Amazon Connect to track time daily with predefined status’s
  • Ability to self-start, daily tasks by using SOPs in WIKI, ensuring SLA’s are met for each job task
  • Ability use CCP to receive and make phone calls and Chats
  • Ability to use internal systems for SOPs to ensure quality assurance metrics are met


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