Collections Officer
2 weeks ago
Our client, an American multinational business software company is looking to hire a Collections Officer to join their team in Reno, Nevada
*** This is a 3 month contract with the opportunity to extendor convert***
Responsibilities:
- Answer customer inquiries by chat, email, and phone
- Provide functional troubleshooting, product feature explanation, and assists with enhanced product features or changes
- Technical mentoring: teaches and provides technical support to front-line agents
- Clear and concise case documentation in shared QuickBase return records
- Handles multiple tasks, switches priorities, and focuses as needed
- Maintaining a work queue and meet service level metrics.
- Collect account balances
- Make outbound calls to customers to provide options to resolve balances due
- Run Credit Report
- Make a decision(s) to delay the collections of a balance due.
- Perform other Payroll Collection activities such as closing customer accounts and collaborating with various departments to make the best decision possible.
- Positive attitude and team player who demonstrates Intuit values.
Qualifications:
- 1+ years of previous experience in collections, bankcard, banking, or financial services a plus
- Must possess basic computer skills including MS Office Suite
- Proficiency with a 10-key, basic Accounting Skills, and ability to type at a rate sufficient to keep up with the workflow
- High school diploma or GED is required
- QuickBooks experience a plus
- Ability to identify and navigate internal systems
- Ability to accurately use Amazon Connect to track time daily with predefined status’s
- Ability to self-start, daily tasks by using SOPs in WIKI, ensuring SLA’s are met for each job task
- Ability use CCP to receive and make phone calls and Chats
- Ability to use internal systems for SOPs to ensure quality assurance metrics are met
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