客户服务

3 weeks ago

Irvine, United States Amcan Group Full time

Overview

We are a multinational conglomerate with branches in Canada and China, seeking talented individuals for our new Irvine, California office due to global expansion.

Website: amcan-group.com

Responsibilities

  • Phone, message, and email communications directly with client accounts
  • Ensure that the customer service hotline is answered at all times, including off-work hours and weekends (Answering calls on off-work hours and weekends comes with a bonus).
  • Provide accurate information regarding client’s questions and needs
  • Updating CRM system with new client information
  • Link clients with consultants depending on clients’ needs and location
  • Attend meetings regarding weekly resource allocation
  • Assist the administrative assistant when necessary.

职责：

  • 通过电话、短信和电子邮件直接与客户账户沟通
  • 保证客服热线随时有人接听，包括下班时间和周末（下班时间和周末接电话有另外奖励）
  • 提供有关客户问题和需求的准确信息
  • 使用新客户信息更新 CRM 系统
  • 根据客户的需求和位置将客户与顾问联系起来
  • 参加有关每周资源分配的会议
  • 必要时配合行政助理的工作

Requirements:

  • Bachelor's degree and above; attending university in the US is preferred。
  • Experience in customer service is preferred
  • Experience in social media management is preferred
  • Excellent communication in Mandarin and English
  • Problem solving skills
  • Proficient in CRM system and Microsoft Office

要求：

  • 本科及以上学历；美国大学学历优先考虑。
  • 有客户服务经验者优先
  • 有社交媒体运营经验者优先
  • 优秀的普通话和英语沟通能力
  • 解决问题的能力
  • 精通 CRM 系统和 Microsoft Office

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