Onsite Community Manager

We manage communities and living spaces that residents are proud to call home. We serve and respect all while preserving and enhancing the homes and communities we are entrusted to care for with an eye to the future.

Our mission is to empower our employees to serve, to build a place that people love to work, to leverage technology, to grow responsibly, and to maximize owner return and satisfaction. Our values have proven that this is only possible through Trust, Respect, Development, Adaptability, and Sustainability.

The Community Manager is responsible for:

• Leading the overall administration, compliance, and maintenance of the property, while striving to maintain 100% occupancy.
• Must assume proactive behavior and measures to properly represent Quality Management Group, Inc. and build relationships in the community.

You will receive an apartment, free of rent and are required to live on-site at that property for the duration of your employment. The unit provided is a 2bedroom, maximum occupancy of 5 people.

RESPONSIBILITIES

COMPLIANCE

• Ensure resident files and Yardi data are maintained in accordance with Compliance and Property Management policies and regulations.
• Review, process and approve all resident notices pertaining to recertification.
• Maintain property waiting list.
• Ensure applications for housing are processed
• Process annual re-certifications within established timelines.
• Comply with all aspects of Fair Housing and Harassment Awareness training and protocols in performance of all tasks and assignments

PROPERTY OPERATIONS

• Handle marketing and advertising for vacancies
• Maintain high occupancy levels to keeping informed of market conditions, understanding competitive pricing, utilizing appropriate marketing resources, demonstrating the value in our communities to prospective and current residents, and ensuring all interactions are distilled through the principle of service. Balance lease renewals and absorption of new residents to optimize revenue.
• Define expose to thresholds and lease expiration goals in consideration of emergent comps and lead traffic seasonality.
• Ensure that all appropriate notices are remitted to residents in a timely manner and are completed and served within the requirements set forth in the lease.
• Visually inspect grounds, buildings and apartment units on a regular basis between inspections.
• Manage office supply inventory and work closely with Resident Services to ensure maintenance supplies are purchased in a timely manner and in accordance with the approved budget.
• Work cohesively with resident services staff to ensure vacancies turn times are met in accordance with company policy.
• Ensure work orders are processed in Yardi within established timelines.

FINANCIAL

• Accurately account for and balance petty cash in accordance with company policies and procedures.
• Prepare deposits for banking and posts resident payments into Yardi within timelines established by management.
• Prepare management required month end reports.
• Manage account receivables and ensure past resident balance due receivables are turned over to collection agencies.
• Keeps resident ledgers accurate and works diligently with accounting to resolve any errors.
• Prepares annual budget

HUMAN RESOURCES

• Oversees a minimum of 1-2 employees
• Train and be responsible for work performed by all staff members under his/her direction.
• Perform written evaluations of employees.
• Maintain accurate payroll records as required by the company. Review employee time cards on due date as well as commissions and/or bonus incentives; approve for payment within Payroll department deadlines
• Maintain positive relationships with internal departments
• Define all goals and accountability strategies taking into consideration of desired performance levels and career pathing for employees.
• Under the supervision of the Director. Property Management establish and achieve financial goals to meet and exceed budget NOI
• Provide training and support where needed

CUSTOMER SERVICE

• Respond to all resident complaints in a timely and professional manner.
• Create a community of caring and excitement that is contagious for our residents and noticeable to the community at large.

RESIDENT PROGRAMS

Designs, implements and manages appropriate resident programs and is responsible for their on-going success.

COMMUNITY RELATIONS

Manage ongoing positive relationships with all City staff and other local representatives and social service providers.

GENERAL

• Must attend Company sponsored events that relate to the development of the team, which, from time to time, may include travel and overnight stays at locations away from the employee’s home.
• Note that other duties outlined in the leasing position and/or assistant manager positions may have to be done by the Community Manager based on the staffing needs and size of the community.
• This position may require the availability to work some nights, weekends and occasional holidays based upon the needs of the community.
• Other duties as requested.

EXPERIENCE:

• Minimum of 3-5 years experience in conventional property management
• Minimum of 2 years or more in a leadership role overseeing other employees
• Minimum 2 years working in a customer service environment
• Minimum 2 years’ Supervisory experience
• Minimum of a high school education or equivalent
• YARDI property management accounting software expertise
• Familiarity with billing system on YARDI
• Financial management
• Proficient in speaking Spanish is preferred when applicable based on need of the property
• Proficient in English language in verbal and written communications and in writing reports
• Computer literacy in Outlook, Word, Excel and the Internet
• Must possess a valid Driver License and automobile insurance to operate vehicles for company business

ESSENTIAL SKILLS:

• Excellent customer service skills and ability to be flexible, a team player and interface professionally with all levels of internal and external customers
• The ability to hold the residents and employees accountable without being hostile
• Clear communication both written and oral including diplomacy and discretion
• Must have a strong work ethic and positive attitude
• Ability to work with and understand persons of all ethnic and family backgrounds
• Ability to build external relationships while positively promoting the organization
• Excellent time and project management skills with the ability to organize and prioritize tasks
• Relate to others beyond giving and receiving instructions
• Handle high stress situations effectively
• Exhibit strong leadership skills
• The ability to both prioritize and delegate as needed
• Demonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performance
• Thrives in a fast-paced, team-oriented, collaborative, deadline-driven work environment and ability to manage a high level of detail
• A passion and strong understanding of our industry and our business mission
• Authorized to work in the United States for any employer
• Willing to live on-site where applicable

REQUIREMENT

Living on-site is a requirement of employment

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

• 5-7 hours of sitting, reading and typing daily
• 1-3 hours of walking daily
• Operates Computer requiring the use of hands/fingers
• Occasional bending, reaching, kneeling and/or crouching
• Regular lifting of up to 30 pounds
• Occasional Climbing of Stairs
• While performing the duties of this job, the employee is occasionally required to handle or feel objects, touch and use tools, stoop, twist, push, pull, grasp, balance, crawl, talk, and hear.
• Specific vision requirements include close vision, distance vision and color vision and peripheral vision, depth perception and an ability to adjust focus.
• Specific audio/verbal abilities include communication with residents, employees, vendors and owners both in person and via telephone.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.