Community Manager

3 hours ago

Fontana, United States Quality Management Group Full time
Job Title: Community Manager

We are seeking a highly skilled and experienced Community Manager to join our team at Quality Management Group. As a Community Manager, you will be responsible for leading the overall administration, compliance, and maintenance of our properties, while striving to maintain 100% occupancy.

Key Responsibilities:
  • Lead the administration, compliance, and maintenance of the property
  • Assume proactive behavior and measures to properly represent Quality Management Group
  • Manage office supply inventory and work closely with Resident Services to ensure maintenance supplies are purchased in a timely manner
  • Ensure work orders are processed in Yardi within established timelines
  • Accurately account for and balance petty cash in accordance with company policies and procedures
  • Prepare deposits for banking and post resident payments into Yardi within timelines established by management
  • Manage account receivables and ensure past resident balance due receivables are turned over to collection agencies
  • Oversee a minimum of 1-2 employees and train and be responsible for work performed by all staff members under their direction
  • Perform written evaluations of employees and maintain accurate payroll records as required by the company
  • Provide training and support where needed and maintain positive relationships with internal departments
Requirements:
  • Minimum of 3-5 years experience in conventional property management
  • Minimum of 2 years or more in a leadership role overseeing other employees
  • Minimum 2 years working in a customer service environment
  • Minimum 2 years' Supervisory experience
  • Minimum of a high school education or equivalent
  • YARDI property management accounting software expertise
  • Familiarity with billing system on YARDI
  • Financial management
  • Proficient in speaking Spanish is preferred when applicable based on need of the property
  • Proficient in English language in verbal and written communications and in writing reports
  • Computer literacy in Outlook, Word, Excel and the Internet
Essential Skills:
  • Excellent customer service skills and ability to be flexible, a team player and interface professionally with all levels of internal and external customers
  • The ability to hold the residents and employees accountable without being hostile
  • Clear communication both written and oral including diplomacy and discretion
  • Must have a strong work ethic and positive attitude
  • Ability to work with and understand persons of all ethnic and family backgrounds
  • Ability to build external relationships while positively promoting the organization
  • Excellent time and project management skills with the ability to organize and prioritize tasks
  • Relate to others beyond giving and receiving instructions
  • Handle high stress situations effectively
  • Exhibit strong leadership skills
  • The ability to both prioritize and delegate as needed
  • Demonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performance
  • Thrives in a fast-paced, team-oriented, collaborative, deadline-driven work environment and ability to manage a high level of detail
  • A passion and strong understanding of our industry and our business mission
  • Authorized to work in the United States for any employer
  • Willing to live on-site where applicable

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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