Network Specialist
4 weeks ago
Job Title: Network Specialist - Cloud & Infra Management
Location: Houston, Texas (Onsite)
Job Type: Fulltime
Experience: 5-10 years
Responsibilities:
- Provide L2 support for Compute Windows, Linux, Storage (Nimble, Isilon), Backups (Acronis), and Network Data.
- Monitor and manage infrastructures using SolarWinds and other monitoring tools.
- Handle incidents and service requests using ticketing tools like Service Now.
- Participate in corporate initiatives such as Shift Left and Automation.
- Ensure the smooth functioning of cloud and infrastructure systems.
- Work with international clients, providing them with top-notch service and support.
- Adhere to and promote ITIL processes within the team.
- Be flexible with shift timings to ensure round-the-clock support.
- Foster a proactive approach to identify risks and prevent issues before they occur.
Requirements:
- 5-10 years of experience in NOC Administration.
- Strong technical knowledge of Compute Windows, Linux, Storage (Nimble, Isilon), Backups (Acronis), and Network Data.
- Experience with Service Now or similar ticketing tool.
- Experience with SolarWinds or similar monitoring tool.
- Excellent written, verbal, and email communication skills.
- Experience working with international clients, particularly in the US
- Basic knowledge of ITIL Processes; ITIL certification is preferable.
- Experience in a command center operations team.
- Flexibility with shift timings.
- A team player attitude, with the ability to work independently when needed.
- Strong problem-solving skills and the ability to work under pressure.
Skills
EUC-Network Support
Network Operations Engineer
Compute tools
Benefits and Perks:
Comprehensive Medical Plan Covering Medical, Dental, Vision
Short Term and Long-Term Disability Coverage
401(k) Plan with Company match
Life Insurance
Vacation Time, Sick Leave, Paid Holidays
Paid Paternity and Maternity Leave
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