Infrastructure Disaster Recovery Service Delivery Manager
6 days ago
***Only qualified Infrastructure DR Service Delivery Manager candidates located in the Tempe, AZ area will be considered due to the position requiring an onsite presence***
Qualifications:
Bachelor’s degree in Information Technology, Management Information Systems, Computer Science or a related discipline 7+ years as Infrastructure technical engineer operating at enterprise scale 4+ years of DR experience Advanced technical problem-solving skills Practical experience in both technology infrastructure and application development architectures Infrastructure and service architecture/engineering experience, including functional and technical requirements gathering, and solution development Strong system analysis and service development experience Practical experience operating in an Agile development environment Automation experience Financial or Regulatory domain experience a plus VMWare vRO experience a plus Service Now experience Familiarity with Fusion a plusKnowledge/Skills:
Experience in creating Disaster Recovery Plans and/or BCP and DR Plans Demonstrated understanding and knowledge of security concepts such as Replication and Backups, Enterprise Architecture, Authentication, Access Management, and Network Segmentation Experienced in conducting testing exercises for Disaster/BCP/Cyber Plans Well-versed in disaster security industry best practices and regulatory and compliance frameworks Highly motivated, energetic self-starter who takes ownership of issues and drives them to resolution Good organizational skills - manages and prioritizes multiple tasks across different time horizons within deadlines Cooperative, and collegial manner to be able to flex to wide range of stakeholders and in high-stakes situations Strong decision-making skills Strong analytical, problem solving and process re-engineering skills Excellent project management skills; oral and written communication Skills in translating broad strategic intent into tactical plans and directions are essential Applies broad industry knowledge and awareness Negotiates with senior leaders across the businessThe client is seeking an Infrastructure Disaster Recovery (DR) Service Delivery Manager that will work with the Engineering and Operations Managers across the Infrastructure towers to assess, test, and help to implement various infrastructure solutions with the Resiliency Team. This diverse position will require the individual to work with application and infrastructure owners, DR program managers, automation engineers, and business function testers. A successful candidate will help to understand the overlap / connections of the existing applications with the underlying infrastructure mechanisms, to aid in cloning the an Infrastructure Disaster Recovery (DR) Service Delivery Manager that will work with the Engineering and Operations Managers across the Infrastructure towers to assess, test, and help to implement various infrastructure solutions with the Resiliency Team. This diverse position will require the individual to work with application and infrastructure owners, DR program managers, automation engineers, and business function testers.
Infrastructure Disaster Recovery (DR) Service Delivery Manager will help to understand the overlap / connections of the existing applications with the underlying infrastructure mechanisms, to aid in cloning the solution in an isolated lab environment, configuring, and testing recovery solutions with DR automation experts, and validating failover testing with business function testers. This person will have hands-on experience across multiple on-premises and cloud technologies including Control-M, database, ETL, platform (mainframe, iSeries, VMWare, Unix/Linux, Windows) messaging, middleware, monitoring, operating systems, networking, storage, and virtualization.
Tasks & Responsibilities:
Serve as key liaison during DR events for Infrastructure, in a spokesperson role for the infra towers if a gap has been identified, facilitating communications between Northern Trust groups Have or acquire an in depth understanding of the various moving parts and functions involved in the DR process especially as involves infrastructure components Represent the infrastructure towers in DR planning meetings with IT Leadership and operational committees to communicate the status, capabilities, and infrastructure gaps Apply in depth or broad technical knowledge to provide maintenance / automation solutions across one or more technology areas (e.g., database administration) Integrate technical expertise and business understanding to coordinate / envision superior solutions for the infrastructure components Assess and coordinate high availability and seamless failover resiliency mechanisms across multiple layers of the application and infrastructure stacks Manage the update of DR Plans, Point In Time Recovery (PiTR) Plans, and DR Testing of those plans within SLAs without extension Demonstrate technical expertise and exert influence outside of immediate Infrastructure tower Coordinate and drive innovative team solutions to complex problems Coordinate DR for new Infrastructure technologies Service as the POC for DR Test / Fusion incident management events across the infrastructure towers Assist in integration of solutions into the DR automation program, reducing overall recovery time for Infrastructure services Coordinate innovation and technology experiments in private, public and hybrid cloud at enterprise scale Maintain an effective technical network across technical SMEs and architects for multiple service areas Analyze high volumes of technical and operational data during a disaster recovery event Ingest and communicate program metrics / issues with the greater Infrastructure team to allow for data-driven risk management and process improvements Sign off on Infrastructure procedural documentation, Disaster Recovery Plans, training modules, and other disaster recovery artifacts for quality assurance Coordinate and help to guide the implementation of a comprehensive testing strategy enabled through data analytics and automation Manage the Infrastructure remediation review program to ensure gaps identified by other functions and stakeholders are appropriately addressed Identify and remediate Infrastructure gaps identified by the control teams or audit, or through internal disaster recovery assessments Share key insights and learnings from participation in Infrastructure meetings to share with managementBenefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
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