HR Operations and Administration Manager

2 weeks ago


Dallas, United States Servify Full time

The HR Operations & Administration Manager will be the first point of contact for all HR operations and office administration (including compliances to prevalent and future regulations) matters during the people lifecycle in the North America region of Servify. The successful candidate will be expected to carry out the HR administrative and operational duties ensuring smooth processes and compliance at all times.


Responsibilities will include, but are not limited to:


  • Administer the entire employee lifecycle, from identification, shortlisting, evaluation, hiring to exit processes
  • Provide support and advice to employees and managers on policy and procedures; updating policies where required
  • Assist in performance management processes
  • Support the management of disciplinary and grievance issues and any other employee relations matters
  • Maintain employee records according to policy and legal requirements
  • Review and advise on employment and working conditions to ensure legal compliance
  • Payroll and benefits administration for the region, ensuring accurate and timely payroll processing from end to end
  • Facility life cycle management including procurement and compliances
  • Making sure HR processes comply with labour laws, regulations, and company policies.
  • Health and safety administration - Support wellbeing with a hygienic, safe and healthy work environment by establishing safety policies and reporting processes, as well as conducting training.
  • Updating and administration of HRIS and other HR systems as required
  • Recommend process and policy enhancements to the improve overall HR experience
  • Maintain organizational charts and detailed job descriptions
  • Supporting other HR initiatives and systems and ad-hoc duties as required


Qualifications/skillset required:


  • 4-6 years of proven previous experience within a similar administrative role within a fast paced organisation and HR team
  • Previous payroll and facility administration experience in US is required
  • Knowledge and understanding of US labour laws, regulations and compliances
  • High attention to detail
  • Proficient in MS Office; knowledge of HRMS is a plus
  • Ability to communicate confidently at all levels with a pro-active approach
  • Excellent listening and presentation skills
  • Excellent verbal and written communications skills


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