Service Advisor

Service Advisor

Gabrielli Truck Sales is looking to hire a Service Advisor

Service Department Advisor Liaison

We are a professional commercial diesel equipment corporation, family owned and operated with 22 successful facilities in the tri-state area and growing Seeking proactive, goal oriented, professional team members for career opportunities with longevity.

This role is multi-layered, encompassing responsibilities that requires an ideal candidate that can fulfill the following responsibilities within a fast pace/ high energy environment and alongside a team of fellow advisors and senior management.

** We offer unique job opportunities with on-the-job training to teach job specific roles and platforms**

Responsibilities: include but are not limited to the following description and or detail.

- Communicate with customers from greeting and performing intake to ensuring satisfaction that all needs are met in a professional and efficient manner. Includes constant status updates and revisions to work detail to fit customer needs.

- Effectively communicate with customers in an appropriate and timely manner via phone and through case platforms.

- Perform visual walk-through inspections on customer’s vehicle to itemize concerns and or note any follow-up questions or details

- Follow/ track work orders from beginning to end which includes invoicing and or filing warranty claims to hand off to warranty dept

- Update customers on status, post interoffice updates on cases as well as to dealer representatives and manufacturers across several platforms: Asist/ Decisiv/ Outlook

- Confer with sales, accounting, leasing and parts departments to ensure proper protocol is followed for each repair order.

- Consistently use Critical thinking and problem-solving skills both independently and cooperatively with a team to creatively implement necessary workflow.

- Managing and implementing manufacturer guidelines to assure best practices and standards are maintained.

- Invoicing and receiving payments for work orders

- Use diagnostics equipment to check vehicles in and retrieve digital details to transfer and complete work order fulfillment

- Create and allocate vendor purchase orders.

- Create estimates and receive customer approval for work orders. Review repair orders and ensure work is completed and authorized.

- Capacity to learn and facilitate multiple platforms to provide superior workflow.

Skills and Qualifications:

- Associates degree minimum

- Cdk experience preferred not mandatory

- 1 year dealership and or similar experience

- Ability to read, analyze and interpret technician write ups, manufacturer documents and summarize in grammatically correct format.

- Ability to serve customers with a commitment to excellence with follow up and resolution of work orders

ability to solve practical problems, carry out instructions

- Multitasking individual to handle day to day responsibilities

- Excellent oral and written communication skills

- Proficiency in Microsoft office, google, computer basics

- Positive, friendly and takes pride in all aspects of career

- Professional/ Courteous

- Excellent interpersonal skills

- Strong attention to detail

- Work independently with time management

- Skilled at Technical or “smart” media

- Adept at handling situations that may arise in a professional manner

Values:

- Leadership qualities

- Maintain a professional appearance and manner of decorum

- Keep work area clean and organized

- Commitment to integrity

- Business ethics with commitment to company policy

- Show initiative by following through on necessary projects and or paperwork on non-routine tasks

- Proactive and curious to perform problem solving tasks

- Willing to set standards with excellence in performance

- Punctual and predictable attendance

Compensation and Benefits

- Manufacturer paid training and certifications

- Competitive pay

- Complete health package/ dental/ vision/ wellness plan

- 401 k

- Life insurance

- Paid Vacation/personal/sick leave

Schedule:

- Multiple shifts available:

- Monday to Friday / Tuesday to Saturday/ Nights

- Weekend availability

- Overtime hours available