Sr. Ecommerce Manager, Amazon

WHO ARE WE?

Iconic British brand ghd, is a global leader in high end professional hair styling tools and the UK’s number one recommended styling brand. Loved by stylists and consumers, loved by press, and loved by the people that work for the brand

Merging science and innovation, with luxury beauty and style; ghd pioneers new technologies and beautiful designs to create the most technically advanced hair tools in the world.

A trusted and loved brand, ghd sells 2 million stylers every year and 5 iconic ghd products are sold every minute. The award-winning ghd tools are used by 200,000 stylists around the world and sold in 30+ countries and more than 45,000 premium salons.

Renowned for game changing innovation and superior performance, at ghd we are on a mission to transform the lives of women via the power of a good hair day

ROLE OVERVIEW

As a Sr. Ecommerce Manager, Amazon, you will drive the success of our business across our partner sites, with focus on Amazon US + Canada. Your primary objective will be to drive sales to achieve net revenue targets, optimize digital content on brand pages & product listings, enhance the overall customer shopping journey for a prestige beauty brand, agency management, and PnL management. You will collaborate with internal & external cross-functional teams, including operations, digital, marketing, and sales to ensure a seamless and profitable business. This role requires experience with digital capabilities of retail platforms, understanding of Amazon's ecosystem, excellent analytical skills, and a strategic mindset.

This is a Temporary role and will be based in our Calabasas office, and we offer a hybrid working pattern of 3 days in the office and 2 days WFH.

JOB ROLE AND RESPONSIBILITIES

Account Management

• Develop and execute strategies to drive sales growth, increase market share and brand awareness on the retail landscape with focus on Amazon US + Canada.
• Stay up to date with Amazon's policies, guidelines, and best practices to ensure compliance and maximize visibility.

Marketing

• Collaborate with retailer marketing teams to develop and implement targeted custom programs w focus on Amazon’s AMS & DSP campaigns.
• Create initiatives that leverage retailer CRM database & organic traffic to bring greater brand awareness to ghd.

Merchandising

• Optimize product listings and brand pages by ensuring accurate and compelling product descriptions, images, keywords, and categorization, as well as A/B Content testing.
• Conduct regular keyword research to identify relevant search terms and improve organic search rankings.
• Monitor competitor listings and pricing to maintain an advantage and adjust strategies accordingly.
• Identify opportunities for new product launches, product bundles, and cross-selling to maximize revenue potential and brand awareness.

Inventory Management

• Coordinate with supply chain and operations teams to ensure adequate inventory levels and timely order fulfillment on Amazon.
• Monitor and manage inventory health metrics, such as stock levels, lead times, and fulfillment rates, to minimize stock-outs and maximize sales opportunities.
• Implement strategies to minimize excess inventory and improve inventory turnover.

Enhance Customer Experience

• Monitor and respond to customer reviews, questions, and feedback to enhance the overall customer experience on Amazon.
• Implement strategies to increase positive customer reviews, ratings, and seller performance metrics.
• Collaborate with customer service teams to address customer inquiries and resolve any issues promptly.

Analysis

• Monitor and analyze key performance metrics, such as sales, conversion rates, and customer reviews, to identify areas for improvement.
• Prepare regular reports and presentations to communicate sales, marketing, and operational performance to senior management.
• Utilize data-driven insights to identify trends, opportunities, and areas for improvement.

QUALIFICATIONS & SKILLS

• Bachelor's degree in business, marketing, or a related field (Master's degree preferred).
• Proven experience (5-10+ years) in e-commerce, with a focus on managing Amazon accounts and driving sales.
• Experience with Amazon's platform, tools, and policies, including Vendor Central, Advertising Console, and Brand Analytics.
• Strong analytical skills, with the ability to interpret data, generate insights, and make data-driven decisions.
• Excellent understanding of search engine optimization (SEO) principles and experience with keyword research tools.
• Strong project management skills, with the ability to prioritize and manage multiple tasks and projects simultaneously.
• Excellent communication and negotiation skills, with the ability to collaborate effectively with cross-functional teams and external partners.
• Detail-oriented mindset and the ability to ensure accuracy and compliance with Amazon's guidelines and policies.

WHY JOIN US?

We value a diverse and inclusive workplace, and we welcome people of different backgrounds, experiences, skills, and perspectives. We believe that everyone does their best work when they are supported by each other and the company, and we offer a generous set of benefits to make sure the team is happy and healthy. Here are the benefits we offer our team:

• Medical, Dental and Vision Insurance Premium is covered 100% by ghd North America for employees and 100% for dependents
• Life, LTD (Long term disability) and AD&D (Accidental Death & Dismemberment) is covered 100% by GHD North America
• Personal days on your birthday and work anniversary
• Office closed Christmas-New Year
• Hybrid Work Model
• Summer Fridays
• Wellness/Fitness Reimbursement
• Cell phone Reimbursement
• Gratis and 50% off ghd product discount and 30% off all Wella and OPI products
• Quarterly employee activities to foster company values

We disclose the compensation range for positions in compliance with local law. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, skills and in comparison to internal incumbents currently in similar roles.

NOTICES

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance and/or a reasonable accommodation due to a disability during the application process, please email HR@ghdhairusa.com. This email account will not respond to inquiries regarding the status of a candidate’s application.

[For CA located postings ONLY]: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Information regarding your rights: Know Your Rights and Pay Transparency Nondiscrimination Provision.