Sr Application Analyst

The Sr Application Analyst performs 2nd level troubleshooting, maintenance, and optimization of existing software applications. Job responsibilities include implementing and maintaining Harbor Freight's build/release and installation/patch infrastructure, as well as the end-to-end planning and delivery of application releases. The Analyst must achieve in-depth knowledge of the software application and operational workflows, as well as understand the policies, procedures and constraints of the business operation supported by the application. The Application Analyst 2 must collaborate closely with all application stakeholders to ensure the health of their assigned applications.

Essential Duties and Responsibilities

• Collaborate with Application Leads, internal customers and outside vendors to align projects to application releases and participate in aligning cross application schedules as needed per the Integrated Release Calendar
• Responsible for the technical configuration and setup of an assigned application/s
• Active monitoring of Production and QA environments, recommending/suggesting best practices for managing exceptions, log levels, etc
• Support the administration of server environments
• Support various phases of application development, testing and deployment activities
• Collaborate with team members to identify and mitigate risks
• Consult with team members to make software configuration and hardware configuration recommendations
• Support dry-run activities and go-live execution to ensure code integrity
• Own the Release Governance process
• Develop Release Deployment Plan to include schedules and back-out plans
• Facilitate Release level Pre-Deployment, Deployment and Post-Deployment meetings
• Identify and facilitate the resolution of release-level issues
• Actively work to improve production environments, troubleshooting and implementing monitoring/debug tools which will proactively help identify and resolve future issues in production
• Production support including periodic after hours and weekend support responsibilities

Scope

• Supervisory Responsibility – None
• Nights and weekends – As required
• Decision Making – Creates policy and resolves problems
• Travel – minimal
• Nights and weekends – as required

Job Qualifications – Education and Experience

• 3-4 years of IT experience
• Self-motivated and directed
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
• Ability to independently research and find solutions for complex issues
• Knowledge of trends in technology
• Good analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment
• Weekends as required

Preferred Qualifications

• BS in Computer Science, Information Technology, Business or a related field preferred
• Extensive knowledge of deployment software (Big Fix/Tivoli/IBM Endpoint Manager preferred)
• General knowledge of monitoring software (Open NMS and App Dynamics preferred)
• Experience supporting retail stores, POS Software, Aptos POS and/or Java web applications
• Knowledge of trends in technology relating to POS software and hardware
• Experience in supporting all phases of SDLC

Physical Requirements

General office environment requiring ability to:

• Stand, walk, sit for extended periods of time
• Speak and listen to others in person and over the phone
• Use keyboard and read from computer screen and reports
• Lift up to 40 lbs
• Must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others