Senior Director

3 weeks ago


Ontario, United States Infowave Systems, Inc Full time

Senior Director Digital Experience

Fulltime W2 Only.

US Citizens and Permanent Residents only.

Ontario, CA

3 Day On-site mandatory.


Job Description:

The Senior Director of Digital Experience will lead the strategic development and execution of digital experience initiatives that enhance customer engagement, loyalty, and revenue. This role involves leading a team of digital professionals and working collaboratively across functions to create integrated, accessible, and user-centered digital solutions.

Key Responsibilities:

  • Define and execute a comprehensive digital experience strategy that includes web, mobile, and multi-channel experiences.
  • Lead the design and enhancement of digital platforms using a strong understanding of responsible design, accessibility standards, design languages, and design systems.
  • Drive strategic initiatives such as digital transformation, UX roadmaps, process definitions and enhancements, and product conceptualization and solutioning.
  • Oversee design effort estimation and actively report progress to stakeholders, ensuring projects meet deadlines and budget requirements.
  • Envision and create engaging experiences across various channels, ensuring a cohesive and intuitive user experience.
  • Collaborate with internal teams (Marketing, Operations, Product Development, IT, Customer Service) to ensure seamless and integrated customer experiences.
  • Maintain a customer-centric approach across the organization, advocating for user needs and driving business decisions with customer insights.
  • Stay ahead of emerging trends in UX, Customer Experience, and Digital Strategy, bringing in "outside-in" perspectives to enable scalable experiences.
  • Develop and manage relationships with design and brand agencies to ensure target design outcomes are achieved.
  • Provide leadership, mentorship, and direction to the digital experience team, promoting a culture of innovation and continuous improvement.

Qualifications:

  • Bachelor’s degree in Marketing, Business Administration, Digital Design, or a related field; Master’s degree preferred.
  • 15+ years of total experience and 10+ years in senior digital strategy roles with a proven track record in digital experience design and implementation.
  • Expert knowledge of UX, Customer Experience, and Digital Strategy with demonstrated ability to lead significant strategic initiatives.
  • Strong project management skills, capable of leading multiple time-sensitive projects in a dynamic environment.
  • Proficient in using analytics tools to measure performance and inform improvements.
  • Experience working with design and brand agencies, ensuring alignment with strategic vision.
  • Excellent communication and interpersonal skills, capable of engaging and influencing various stakeholders across the organization.
  • Creative thinker with a passion for driving innovation and a strong customer focus.

Benefits:

  • Competitive salary.
  • Hybrid schedule.
  • CalPERS retirement.
  • State of the art fitness center on-site.
  • Medical Insurance with Dental and Vision.
  • Life, short-term, and long-term disability options
  • Career advancement opportunities and professional development.
  • Wellness programs that promote a healthy work-life balance.
  • Flexible Spending Account – Health Care/Childcare
  • CalPERS retirement
  • 457(b) option with a contribution match
  • Paid life insurance for employees
  • Pet care insurance


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