Technical Support Engineer ServiceNow
3 weeks ago
Dear Job Seeker,
I was hoping to determine whether you or someone in your network might be interested in the opportunity outlined below. I am presently seeking to fill the position of Technical Support Engineer ServiceNow Job in San Diego, CA, Santa Clara, CA, or Kirkland, WA.
If you're available and keen on the position, kindly forward your updated resume and contact details promptly to expedite the process and secure your opportunity ahead of potential competition.
Job Title: Technical Support Engineer ServiceNow
Location: Santa Clara, CA / San Diego, CA or Kirkland, WA.
Duration: 12 Months Contract.
Your role and contribution towards:
- Support Engineer Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electronic/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
- to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- design, reliability and maintenance problems or bugs to design engineering/software engineering.
- in customer installation and training, provides support to customer/users where the product is highly technical or sophisticated in nature.
- position generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background.
- a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer’s problem cannot be resolved directly by first-level resources.
Required Skills:
- experience on the ServiceNow platform is a must: Certification in System administrator or Developer is a big plus.
- troubleshooting skills
- be able to read and debug code.
Education:
Bachelors in computer science or information technology.
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