Manufacturing Infrastructure Support Technician

2 weeks ago

Louisville, United States Saint-Gobain North America Full time

What’s the job?

The Manufacturing Infrastructure Support Technician position will join a new team dedicated to develop, support, maintain and troubleshoot problems related to the manufacturing IT / OT environments across the Saint Gobain North American facilities. This position will be responsible for regional implementation and maintenance of an IT infrastructure in compliance with standards developed by Saint Gobain Technology Services. The manufacturing IT infrastructure can be unique to each plant and business requiring a strong understanding of plant processes to avoid unnecessary interruption or downtime. In this role, traditional IT infrastructure skills will be leveraged to support OT and manufacturing 4.0 initiatives.


What will you do?

Administration and Support of Local Resources

  • Support, manage, develop, implement and troubleshoot all local data rooms remotely when possible and onsite as needed within a region.
  • Rack, stack and cable IT servers, storage and related equipment.
  • Install, configure and maintain IT systems and technologies including but not limited to:

MS Windows workstation and servers. Red Hat Linux servers, Storage appliances/SAN, Vmware. VEEAM, Veritas NetBackup, Lansweeper, CyberX industrial network monitoring, Palo Alto firewall rulesets, and HP/Aruba switches.

  • Track incidents using Service Now ITSM through completion and documentation stages
  • Troubleshoot and resolve incidents. Ensure managed infrastructure is monitored for uptime, capacity and utilization and proper handling of service requests (major or minor changes), their recording and the follow-up through implementation

Operations

  • Create, maintain and delete Active Directory user accounts and related security groups.
  • Monitor resource usage and follow up on system performance and alerts.
  • Participate in the change management process (planning, follow-up, approval) and incident management (technical escalation, closing).
  • Perform routine disaster recovery testing.

Customer Relations

  • Provide innovative ideas to the business in regards to Industrial digital solutions through knowledge sharing and industry trends.
  • Ensure that customer needs are taken into account in line with the strategy defined by DSI Group.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Build sustainable relationships and trust with customer through open and interactive communication.
  • Follow communication procedures, guidelines and policies.

Manufacturing IT Infrastructure Management

  • Consult with local and regional management in the design purchase and implementation of IT systems for the manufacturing network.
  • Deliver infrastructure that follows SGTS standards and security compliance requirements including the 28 Minimum Security Rules for Industrial and Logistics Systems (28 MSRs).
  • Manage manufacturing IT assets through the entire systems lifecycle.
  • Upgrade and replace non-standard IT infrastructure hardware and operating systems.


What do you bring?

  • Bachelor’s degree or relevant experience in the required field
  • 5+ years applicable work experience within IT and/or technical manufacturing experience is required.
  • Prior experience servicing internal customers in a large complex organization is required.
  • Certification or equivalent experience in one or more of the following technologies: VMware, Switching/Routing/Firewall, ITSM.
  • In depth understanding of manufacturing processes and technology is required.
  • Will occasionally require working outside of normal business hours. On-call availability 24/7 with cell phone coverage.


What are our perks?

We provide unique options to fit your unique lives Our Total Rewards Program is customizable to accommodate your needs. Our menu of flexible options includes, but is not limited to:

  • Excellent healthcare options: Medical, vision, prescription & dental
  • Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program
  • Financial Security: Competitive 401(k), Company-funded Retirement Accumulation Plan and Employee Stock Purchase Program (PEG)
  • Tuition Reimbursement: Continuing education for every season of your career
  • Pet Insurance options: Insurance plan & prescription discount program for your furry friends
  • Employee Recognition Programs
  • PerkSpot: Our exclusive one-stop online discount marketplace
  • LiveWell: Rewarding you for living a healthy lifestyle


At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.


Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

  • Manufacturing Infrastructure Support Technician

    2 weeks ago

    Louisville, Kentucky, United States Saint-Gobain North America Full time

    Job SummaryWe are seeking a highly skilled Manufacturing Infrastructure Support Technician to join our team at Saint-Gobain North America. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our manufacturing IT infrastructure across various facilities.Key ResponsibilitiesProvide technical support...

  • Manufacturing Infrastructure Support Specialist

    4 weeks ago

    Louisville, Kentucky, United States Saint-Gobain North America Full time

    About the RoleThe Manufacturing Infrastructure Support Technician position is a key member of our team dedicated to developing, supporting, and maintaining the manufacturing IT/OT environments across Saint-Gobain North America facilities. This role will be responsible for regional implementation and maintenance of IT infrastructure in compliance with...

  • Manufacturing Infrastructure Support Specialist

    4 weeks ago

    Louisville, Kentucky, United States Saint-Gobain North America Full time

    About the RoleThe Manufacturing Infrastructure Support Technician position is a key member of our team dedicated to developing, supporting, and maintaining the manufacturing IT/OT environments across Saint-Gobain North America facilities. This role will be responsible for regional implementation and maintenance of IT infrastructure in compliance with...

  • Manufacturing Infrastructure Support Specialist

    4 weeks ago

    Louisville, Kentucky, United States Saint-Gobain North America Full time

    About the RoleWe are seeking a skilled Manufacturing Infrastructure Support Technician to join our team at Saint-Gobain North America. As a key member of our organization, you will play a critical role in developing, supporting, and maintaining our manufacturing IT/OT environments across our facilities.Key ResponsibilitiesImplement and maintain IT...

  • Manufacturing Infrastructure Support Specialist

    1 week ago

    Louisville, Kentucky, United States Saint-Gobain North America Full time

    Job SummaryWe are seeking a highly skilled Manufacturing Infrastructure Support Technician to join our team at Saint-Gobain North America. As a key member of our organization, you will be responsible for developing, supporting, maintaining, and troubleshooting problems related to the manufacturing IT/OT environments across our facilities.Key...

  • IT Support Specialist

    3 weeks ago

    Louisville, Kentucky, United States Precision Metal Works Full time

    Job SummaryPrecision Metal Works is seeking a skilled IT Technician to join our team. As an IT Technician, you will be responsible for providing technical support to our employees, installing and maintaining hardware and software systems, and ensuring the security and integrity of our network infrastructure.Key ResponsibilitiesTechnical Support: Provide...

  • Maintenance Technician

    4 weeks ago

    Louisville, Kentucky, United States Vault Manufacturing Full time

    Vault Manufacturing Maintenance Technician Job DescriptionWe are seeking a skilled Maintenance Technician to join our team at Vault Manufacturing in Louisville, KY.Job Summary:The Maintenance Technician will be responsible for troubleshooting, adjusting, and programming robots to run to standard. This includes teaching robot software and/or path programming...

  • Senior Civil Infrastructure Specialist

    3 weeks ago

    Louisville, Kentucky, United States Bridge Diagnostics Full time

    About Bridge DiagnosticsWelcome to Bridge Diagnostics, a nationally recognized leader in testing, monitoring, and nondestructive evaluation of civil structures. We manufacture and sell equipment for others to perform these services, and our instruments have been deployed on some of the most iconic infrastructures in the world.Our WorkWe work with a wide...

  • Maintenance Technician

    1 month ago

    Louisville, Kentucky, United States Vault Manufacturing Full time

    About the RoleVault Manufacturing is seeking a skilled Maintenance Technician to join our team. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our production equipment.Key ResponsibilitiesTroubleshoot and Repair Equipment: Identify and resolve issues with production equipment, including robots, to...

  • Manufacturing Engineering Manager

    2 weeks ago

    Louisville, Kentucky, United States BAE SYSTEMS Full time

    Job DescriptionBAE Systems is seeking a highly skilled and experienced Manufacturing Engineering Manager to join our team. As a key member of our manufacturing organization, you will be responsible for leading a team of manufacturing engineers and technicians to ensure the efficient and effective production of our products.Key Responsibilities:Lead a team of...

  • Industrial Automation Technician

    1 month ago

    Louisville, Kentucky, United States Vault Manufacturing Full time

    About the RoleVault Manufacturing is seeking a skilled Maintenance Technician to join our team. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our production equipment.Key ResponsibilitiesTroubleshoot and Repair Equipment: Identify and resolve issues with production equipment, including robots, to...

  • IT Plant Support Engineer

    2 weeks ago

    Louisville, United States Stefanini Full time

    Stefanini Group is hiring! Stefanini is looking for Plant IT Engineer-Location: Louisville, KY For quick apply, please reach out to Parul Singh-1 Position Description: This is an Information Technology Operations based role that supports the Louisville Assembly Plant - home of the Escape and Corsair. Louisville prides itself on being a leader in vehicle...

  • Desktop Support Specialist

    4 weeks ago

    Louisville, Kentucky, United States HCL Technologies Full time

    Desktop Support TechnicianJoin HCL Technologies in Louisville, KY as a full-time Desktop Support Technician. As a key member of our team, you will be responsible for providing primary desktop support for Windows Operating System and Mobile Device Management Infrastructure.Key Responsibilities:Provide technical assistance and troubleshooting for...

  • Senior IT Infrastructure Specialist

    4 weeks ago

    Louisville, Kentucky, United States Insight Global Full time

    Job SummaryInsight Global is seeking a skilled Systems Engineer to join our team in Louisville, KY. This is an onsite position with the option to work remotely within a two-hour drivable radius. The successful candidate will have the opportunity to work on a 9-12 month contract with the potential for conversion to a permanent role.Key...

  • Senior Manager

    1 week ago

    Louisville, Kentucky, United States Eaton Full time

    Job Title: Senior Manager - Infrastructure ServicesEaton's Corporate IT group is seeking a Senior Manager to lead our perimeter network connectivity environment.About the RoleThis role can be located at various Eaton sites across the United States. Relocation assistance will be provided. Travel up to 25% will be required. A hybrid work model (3 onsite/2...

  • Information Technology Technician

    2 weeks ago

    Louisville, United States Precision Metal Works Inc Full time

    PMW is seeking an IT Technician to support and maintain all IT-related areas within our manufacturing environment. In this role, you will troubleshoot complex issues, resolve help desk tickets, and assist with IT challenges throughout the organization. A willingness to work in hot, cold, and dusty environments on shop floor computers, network equipment, and...

  • Manufacturing Maintenance Supervisor

    5 days ago

    Louisville, Kentucky, United States Hidden Talent Full time

    Manufacturing Maintenance SupervisorHidden Talent is seeking a skilled Manufacturing Maintenance Supervisor to oversee the technical support team and ensure the safe and efficient operation of our food processing plant and equipment.Key Responsibilities:Supervise the maintenance and safe operation of the plant and supporting infrastructureDevelop and...

  • Information Technology Technician

    3 weeks ago

    louisville, United States Precision Metal Works Full time

    PMW is seeking an IT Technician to support and maintain all IT-related areas within our manufacturing environment. In this role, you will troubleshoot complex issues, resolve help desk tickets, and assist with IT challenges throughout the organization. A willingness to work in hot, cold, and dusty environments on shop floor computers, network equipment, and...

  • Information Technology Technician

    7 days ago

    Louisville, United States Precision Metal Works Full time

    PMW is seeking an IT Technician to support and maintain all IT-related areas within our manufacturing environment. In this role, you will troubleshoot complex issues, resolve help desk tickets, and assist with IT challenges throughout the organization. A willingness to work in hot, cold, and dusty environments on shop floor computers, network equipment, and...

  • Information Technology Technician

    3 weeks ago

    Louisville, United States Precision Metal Works Full time

    PMW is seeking an IT Technician to support and maintain all IT-related areas within our manufacturing environment. In this role, you will troubleshoot complex issues, resolve help desk tickets, and assist with IT challenges throughout the organization. A willingness to work in hot, cold, and dusty environments on shop floor computers, network equipment, and...