Manufacturing Infrastructure Support Specialist
2 weeks ago
About the Role
The Manufacturing Infrastructure Support Technician position is a key member of our team dedicated to developing, supporting, and maintaining the manufacturing IT/OT environments across Saint-Gobain North America facilities. This role will be responsible for regional implementation and maintenance of IT infrastructure in compliance with standards developed by Saint-Gobain Technology Services.
Key Responsibilities
- Support and manage local data rooms remotely and onsite as needed within a region.
- Install, configure, and maintain IT systems and technologies, including Windows, Linux, VMware, VEEAM, and Palo Alto.
- Track incidents using Service Now ITSM and troubleshoot and resolve issues.
- Monitor resource usage and follow up on system performance and alerts.
- Participate in change management and incident management processes.
Requirements
- Bachelor's degree or relevant experience in IT and/or technical manufacturing.
- 5+ years of applicable work experience in IT and/or technical manufacturing.
- Prior experience servicing internal customers in a large complex organization.
- Certification or equivalent experience in technologies such as VMware, Switching/Routing/Firewall, and ITSM.
What We Offer
We provide a comprehensive Total Rewards Program, including excellent healthcare options, family focus and balance, financial security, tuition reimbursement, and employee recognition programs. At Saint-Gobain, our employees have pride in belonging to an organization with core values of Trust, Empowerment, and Collaboration.
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