Account Manager
1 month ago
This is a hybrid role with generous flexibility and autonomy with your schedule.
In this newly created role, you will be a valuable member of the sales team helping ddms continue to drive business growth by supporting smooth functioning of the sales department and of the customer experience.
This role will involve heavy communications and collaboration with customers and internal departments and will include a variety of sales and marketing related duties. This is a team-focused role which will support our small sales team with a variety of project and process efforts such as market research, and tactical activities such as CRM data management.
We are a high-performing team that enjoys a casual work environment and supportive and flexible culture. ddms is a growing company and this opportunity provides excellent career growth potential
We Offer:
- Medical Insurance
- Dental Insurance
- Life, AD&D, and Dependent Life Insurance
- Short-term and Long-term Disability Insurance
- Flexible Spending Accounts (Medical and Dependent Care)
- Health Savings Accounts
- 401(k) Savings Plan
- Paid Vacation Leave
- Paid Sick Leave
- Paid Holidays
- Paid Volunteer Time Off
Responsibilities Overview:
- Providing customer support and communication; to include proposal process management, customer satisfaction, and customer success stories
- Quarterly Business Review scheduling and content creation in partnership with Project Managers and Business Development Manager
- CRM data management; to include accuracy of data, timely sales reports, and timely sales follow up
- Various marketing-related duties; to include event planning, social media campaigns and effectiveness, and liaising with external marketing partners
- Market research and sales support research to assist with new business and existing business expansion efforts; coordination of due dates and SLAs
Requirements:
- 3+ years of experience in B2B customer support, account management, or customer success; preferably in IT consulting or implementation services
- Experience with B2B sales planning and sales processes
- Strong communications skills and service orientation
- Proactive, inquisitive, and problem-solving mentality
- Preferred: Experience in the environmental services industry or knowledge of environmental issue compliance
If you are passionate about supporting sales and marketing efforts and are eager to grow your skillset and your career -- Then we'd like to talk with you
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