Temporary Customer Service Agent

3 days ago

Elizabeth, United States Wakefern Food Corp. Full time

Temporary Customer Service Agent - Elizabeth, NJ


About Wakefern


Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite®, Price Rite®, The Fresh Grocer®, Dearborn Markets®, Fairway Markets®, Gourmet Garage®, and Di Bruno Brothers® banners.


Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailers compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern’s co-operative members benefit from the company’s extensive portfolio of services, including innovative technology, private label development, and best in class procurement practices.


About You


Your contribution


The Customer Service Agent is responsible for supporting all aspects of replenishment and logistics activity within the department. General responsibilities include answering phone and email communications from internal and external customers including all banners, Wholesale customers and Wakefern product divisions. Core functions of this role include completing delivery discrepancy investigations, handling all types of store orders, supporting order scheduling, including DSD, directs, Wholesale and Transdock orders. During any type of Logistics crisis, the CSA represents the division, including staffing the Emergency Operations Center. The work performed is in a high-volume call center and the CSA serves as a first-contact associate for store logistical needs.

What you will do

  • The core functions of this position include, but are not limited to, the following:
  • Answer and respond to inbound calls and emails from retail locations
  • Complete a delivery discrepancy investigation from start to finish, including reporting activities; use of the Delivery Discrepancy Application (DDA) is required
  • Complete order poll monitoring from start to finish
  • Create a report card; explain how to create a report card
  • Create, adjust, cancel and understand a store order
  • Create, update, cancel and understand a store return
  • Understand basic information on an invoice, delivery receipt, loading diagram
  • Understand, create and update an ordering schedule
  • Understand basic information about Directs, Direct Store Deliveries (DSDs) and other non-warehouse deliveries
  • Able to use the major scheduling, audio and video programs as well as an ability to learn new technologies and interfaces


What we’re looking for

  • High school graduate or equivalent
  • Outstanding telephone etiquette, verbal and written communication skills; ability to handle very heavy telephone volume
  • Strong problem solving and critical thinking skills
  • Ability to work in a fast-paced environment without constant direct supervision
  • Good software skills; Microsoft Office Suite proficiency required; previous use of logistics-related software preferred (CGO, Cisco Finesse, Cisco WebEx, LINK, MicroStrategy, Pega Delivery Discrepancy Application, QMF, RAPID, Smartsheet, WMS)
  • Work schedule flexibility; frequent weekend coverage required
  • Retail experience preferred
  • Multiple language experience preferred


How you will succeed

Core Competencies:

  • Communicate Effectively: Communicates thoughts and ideas in a well-organized manner, encouraging two way communication.
  • Build Relationships: Creates cross functional partnerships through the development and maintenance of constructive and cooperative relationships.
  • Stay Competitive: Demonstrates a mindset of continuous improvement while exhibiting passion and enthusiasm for their work.
  • Embrace Change: Looks for new ways of working by supporting advancements in processes and technology.
  • Develop You: Identifies and capitalizes on opportunities for personal and professional career growth.
  • Drive for Results: Supports divisional and strategic objectives through achievement of work goals.



How you will work

Ability to sit and work at a desk for long periods of time

Ability to view screens for long periods of time

  • Temporary Customer Service Agent

    4 weeks ago

    Elizabeth, United States Wakefern Food Corp. Full time

    Temporary Customer Service Agent - Elizabeth, NJ About Wakefern Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite, Price Rite, The Fresh Grocer, Dearborn Markets, Fairway Markets, Gourmet Garage, and Di Bruno Brothers banners. Employing an...

  • Customer Service Representative

    3 weeks ago

    Elizabeth, United States Angel Rodriguez - State Farm Agent Full time

    *Remote Position: Must be currently licensed, Bilingual Spanish preferred*Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial...

  • Customer Service Representative

    3 weeks ago

    Elizabeth, United States Angel Rodriguez - State Farm Agent Full time

    *Remote Position: Must be currently licensed, Bilingual Spanish preferred*Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial...

  • Performance Driven Agent

    5 days ago

    Elizabeth, Pennsylvania, United States Bernard Mack - State Farm Agent Full time

    Sales Performance:Bernard Mack - State Farm Agent is seeking a qualified professional to join their team as a Performance Driven Agent. This role offers excellent income and growth potential for motivated individuals who thrive in fast-paced environments.About the Role:This position involves establishing customer relationships, following up with customers as...

  • Customer Service Representative

    1 week ago

    Elizabeth, New Jersey, United States Angel Rodriguez - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Angel Rodriguez - State Farm Agent. As a representative, you will be responsible for providing exceptional customer service and promoting our insurance products.Salary and BenefitsThe estimated annual salary for this position is $45,000 -...

  • Agent - Guest Service

    6 months ago

    Elizabeth, United States Hilton Hotels & Resorts Full time

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Guest, Agent, Hospitality

  • Part-Time Customer Service Agent

    4 weeks ago

    Elizabeth, United States Wakefern Food Corp. Full time

    About WakefernWakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite®, Price Rite®, The Fresh Grocer®, Dearborn Markets®, Fairway Markets®, Gourmet Garage®, and Di Bruno Brothers® banners.Employing an innovative approach to wholesale...

  • Part-Time Customer Service Agent

    3 days ago

    Elizabeth, United States Wakefern Food Corp. Full time

    About WakefernWakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite®, Price Rite®, The Fresh Grocer®, Dearborn Markets®, Fairway Markets®, Gourmet Garage®, and Di Bruno Brothers® banners.Employing an innovative approach to wholesale...

  • Part-Time Customer Service Agent

    4 weeks ago

    Elizabeth, United States Wakefern Food Corp. Full time

    About Wakefern Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite, Price Rite, The Fresh Grocer, Dearborn Markets, Fairway Markets, Gourmet Garage, and Di Bruno Brothers banners. Employing an innovative approach to wholesale business...

  • Customer Service Professional

    6 days ago

    Elizabeth, New Jersey, United States Angel Rodriguez - State Farm Agent Full time

    Position SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a member of our team, you will be responsible for establishing strong relationships with customers, providing prompt and accurate service, and developing leads to drive business growth.

  • Products Consultant

    5 days ago

    Elizabeth, Pennsylvania, United States Bernard Mack - State Farm Agent Full time

    **Job Overview**Become a successful insurance professional with Bernard Mack - State Farm Agent. As a State Farm Agent Team Member, you will have the opportunity to establish customer relationships, follow up with customers, and use a customer-focused approach to educate them about insurance options.ResponsibilitiesDevelop leads, schedule appointments,...

  • Temporary Community Member Associate

    1 month ago

    Elizabeth City, United States Elizabeth City State University Full time

    Description of Work Continuous Posting- This posting may be used to fill multiple temporary assignments across campus as opportunities become available. __________________________________ Varies per position requirement. Competencies/Knowledge Skills, and Abilities Required in this Position Excellent oral and written communication skills combined with a...

  • Safeguard Transportation Agent

    2 weeks ago

    Elizabeth, United States Norton Lilly Full time

    The Safeguard Transportation Agent is responsible for the safe transportation of individuals and handling various safeguard and transportation-related tasks. This role includes coordinating with multiple agencies and overseeing administrative functions related to vessel calls managed by the port office. The agent plays a key role in ensuring the efficient...

  • Temporary Cashier Associate

    3 months ago

    Elizabeth, United States Tapestry Full time

    Temporary Cashier SALES FLOOR: Understands organizational objectives and makes decisions that align with Company priorities Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team. Creates short- and...

  • Insurance Sales Specialist

    5 days ago

    Elizabeth, Pennsylvania, United States Bernard Mack - State Farm Agent Full time

    Job Opportunity:Bernard Mack - State Farm Agent is seeking a qualified professional to join their team as an Insurance Sales Specialist. This role offers excellent income and growth potential for motivated individuals who thrive in fast-paced environments.About the Role:This position involves establishing customer relationships, following up with customers...

  • Career Growth Representative

    5 days ago

    Elizabeth, Pennsylvania, United States Bernard Mack - State Farm Agent Full time

    Career Advancement:Bernard Mack - State Farm Agent is seeking a qualified professional to join their team as a Career Growth Representative. This role offers excellent income and growth potential for motivated individuals who thrive in fast-paced environments.About the Role:This position involves establishing customer relationships, following up with...

  • Customer Service Representative

    5 days ago

    Elizabeth, New Jersey, United States Coach Full time

    **Job Description:** As a Customer Service Representative at Coach, you will be responsible for providing exceptional customer service and support to our clients. You will be the primary point of contact for customer inquiries and concerns, and will work closely with our sales team to resolve issues and meet customer needs.**Responsibilities: Respond to...

  • Customer Service Representative

    7 days ago

    Elizabeth, New Jersey, United States WMS Rich & Sons Inc Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Pawn Broker / Customer Service Representative to join our team at WMS Rich & Sons Inc.This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and providing top-notch customer service. As a Pawn Broker / Customer Service Representative, you will be...

  • Customer Service Representative

    5 days ago

    Elizabeth, New Jersey, United States Floor & Decor Holdings, Inc. Full time

    About the RoleAs a Customer Service Representative at Floor & Decor, you will be the first and last point of contact for our customers. Your primary responsibility is to provide exceptional customer service by greeting customers, checking them out, handling product returns, and performing basic cash office functions. You will also have the opportunity to...

  • Customer Service Liaison

    5 days ago

    Elizabeth, New Jersey, United States U-Haul International, Inc Full time

    At U-Haul International, Inc., we're seeking a motivated individual to fill the role of Customer Service Liaison/Lot Attendant. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our customers.We're looking for someone with excellent communication skills, a positive...