Assistant Front Office Manager

Found in: Appcast US C2 - 2 weeks ago


Sonoma, United States Fairmont Sonoma Mission Inn & Spa Full time

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your leadership and interpersonal strengths as Assistant Manager, Front Office where you will lead our team of service ambassadors, maximize Front Office operations and ensure exceptional guest service.

  • To assist the guests during and throughout their stay and insure all guest concerns are handled in a caring and professional manner with the proper corrective actions/follow up taken.
  • To ensure high levels of performance and motivate all the Front Office team members
  • To be an SMI ambassador, an essential first or last contact for our VIP’s and group guests.
  • To maintain open lines of communication with all other hotel departments.
  • To maintain cleanliness, safety and order in all of his/her work areas and public area spaces.
  • Work closely with Housekeeping in the control and distribution of guestrooms and maintenance of public spaces.
  • Work closely with Reservations in the control of room availability and increase revenue through correct billing/rebating procedures and upselling.
  • Assist the Director, Front Office in various projects, completing assigned work in a timely and professional manner.
  • Assists in the leading of the Front Office Team including Royal Service, Front Desk, Bellman, Valets, Greeters, Lobby Greeters, Concierge and Business Center.
  • Check group bills daily for accuracy.
  • Other duties as assigned
  • To oversee the daily task performed by the front office team.
  • To assist the managers in helping with guest and employee issues and questions.
  • To support the environment in which their managers have created.
  • To help with employee motivation and support
  • To help in the training of new employees.



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