Ticket and Events Administrator
1 month ago
Schedule Note: Availability for nights and weekends is required based on the event schedule.
The team
Work with an eclectic and inclusive virtual team of professionals located across the country, and for a management team that values your strengths, wellbeing and success
Description:
Connects with leaders and/or other stakeholders in market regularly to understand client and internal priorities to build /administer DTickets event pipelineEnsure the availability and ease of use of electronic tickets with all vendorsRun the day-to-day process end to endObtain notification of events and release pricingPresent pricing information and recommendation to leadership (MP in market) for ticket salesObtain pricing decisions/approvals from MP in marketCreate and manage general ticket email boxContinuously monitor emails regarding tickets & events, and be responsive – may require evening and weekend hoursAdminister Ticket Management System (TMS)?Manually enter all games/events into TMS, as soon as they are available, and pricing determined
?Continuously monitor activity in TMS (i.e. several times a day, during the busy season)
?When PPMD requests are made, obtain approvals, as needed
?Send approval or rejection notifications to requesting PPMDs, along with any specific communication necessary (lead POCs sharing venue/event including whether clients or targets will be there, food instructions, conduct/ethics notifications, etc.)
?Track via TMS any games/events that are unused
?Address any communications from back office accounting rejecting closed or inappropriate WBS’ codes provided and obtain correct WBS from respective PPMD by stated deadlines
Arrange/coordinate distribution of ticketsCollect and summarize feedback from venue users, trouble shoot as necessary, and communicate as necessary to MP Participate in and report during regular national ticket administrator team calls Leverage venues for marketplace activities, exposure and networkingAssess various contracts, understand terms, and project plan an approach to utilize all available benefits Own, foster and maintain relationships with external third-party venues and vendors including but not limited to ticket administration, food & beverage administration, suite needs and requirements, and employee ticket discount programsExplore new opportunities for ticket expansion that would benefit our PPMDs, enhance business development and be economically feasibleCustomize by market and publish periodic (weekly/bi-weekly) relevant PPMD Ticket and Event communications; more as warrantedIn the event of sluggish ticket consumption, proactively communicate with PPMD’s for periodic discount price offeringsProcess payment of vendor invoices, ensuring accuracy, contract and firm/invoicing prepaid ticket compliance and guidelinesAnalyze utilization based on ticket allocations against contract/budgetCollaboration with MP(s) to construct a scheduling strategy process, with ability to scale across multiple marketplacesBuilds relationships and awareness with PPMDs and other stakeholders within the marketplaceBalances accountability, escalation, and priorities between MP stakeholders and Office Experience LeadershipResponsible for managing event pipeline and delivering event logistics exceeding customer expectations while adhering to meeting protocols and guidelines (cost savings, risk policies, contract approvals, etc.)Qualifications
Proficient Microsoft Office skillsMust be available nights and weekends as required by event scheduleBachelor’s DegreeMinimum of 5 years of related work experience; Prior customer service- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
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