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Global Customer Success Business Systems Administrator

1 month ago

Atlanta, Georgia, United States StubHub Full time
Global Customer Success Business Systems Administrator

At StubHub, we're on a mission to redefine the live event experience on a global scale. As a Global Customer Success Business Systems Administrator, you'll play a critical role in ensuring our customer experience is seamless and exceptional.

Key Responsibilities:
  • Configure, maintain, and analyze applications integral to GCS operations
  • Develop comprehensive reports and analyses aimed at cost reduction, process enhancement, and vendor contract optimization, aligning with organizational goals
  • Spearhead the design and implementation of streamlined processes to accommodate evolving roles, systems, and operational demands, prioritizing efficiency and adaptability
  • Support implementation of new software releases, including impact analysis, regression testing, scheduling, and change management
  • Ensure seamless access and system provisioning for GCS personnel during onboarding and offboarding, collaborating effectively with internal and external stakeholders
  • Serve as the primary liaison for system-related issues and bugs while navigating escalation channels within the organization as-needed
  • Independently collect and analyze data to identify root causes of system issues, proactively optimizing system functionality and performance
  • Maintain proficiency in GCS systems, including Twilio, Amazon Connect, and StubHub proprietary tools
  • Conduct regular audits to validate employee permissions and metadata accuracy within GCS systems, ensuring compliance with security protocols
  • Provide support for strategic initiatives, leveraging analytical insights and documenting business requirements to drive operational efficiency and system enhancement
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field
  • 2+ years working in Customer Service or with Customer Service teams
  • Proficiency with Salesforce or similar CRM software
  • Proficiency with Microsoft Office (Excel, Word), Salesforce, or similar software
What We Offer:
  • Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career
  • Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions
  • Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed
  • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options
  • Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth
About Us:

StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform for events worldwide- from sports to music, comedy to dance, festivals to theater- StubHub offers the safest, most convenient way to buy or sell tickets for the most memorable live experiences.

We are an equal-opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.