Relationship Manager

2 weeks ago

Dallas, United States Hilltop Securities Inc. Full time

JOB DESCRIPTION

The Relationship Manager will report to the Director of the Relationship Management Team.


RESPONSIBILITIES


Servicing Client Accounts:

  • Develop an understanding of client history, relationship, and issues for assigned client accounts via interaction with client senior management and personnel in order to facilitate the maintenance of existing revenue streams.
  • Understand and communicate client needs to the appropriate Management and Operational Teams.
  • Responsible for coordinating firm resources to address specific client needs and ensure overall client satisfaction.
  • Participate in client office visitations and periodic calls to maintain the client relationship and understand client needs.
  • Coordinate resources with the Director of Correspondent Training to perform initial and ongoing training of client’s sales force, management and back-office personnel.
  • Track client issues utilizing CRM tool and ensure timely resolution.


Growing Client Accounts:

  • Become a Subject Matter Expert of HilltopSecurities and the platform that is provided to our clients.
  • Prepare and present information surrounding HilltopSecurities, the financial services industry, and business intelligence about their business to advisors and senior leadership of our clients.
  • Understand and communicate ideas for new product offerings and existing product improvements to the Director of the Relationship Management Team.
  • In coordination with Director of the Relationship Management Team, Marketing and Product Managers, promote and distribute new products and services to be introduced to existing customers.


Onboarding of new Client Accounts:

  • Actively participate in the sales process through referrals from existing clearing customers, system demonstrations for prospects, research and resolution of the prospects’ questions and concerns.
  • Coordinate with Client, Conversion, Training and Operational Teams to develop a conversion plan.
  • Complete and fulfill conversion milestones as required and update the Director of Correspondent Training regarding status of deliverables.
  • Communicate with the client about overall progress on the conversion on at least a weekly basis


Administration:

  • Update CRM Tool with all appropriate client information (including but not limited to logging client contact information, calls/meetings, logging Call Reports) to facilitate management and performance reporting.
  • Interface with Management, Relationship Management, Compliance and Risk Management Teams to facilitate the ongoing review of existing business.
  • Participate in the process of monitoring and assessing the risk of correspondent firms through various tools including, ACT Risk Management and FTEN as well as other technology platforms.
  • Review monthly billing statements of assigned client accounts for accuracy.
  • Collect past due receivable balances of assigned client accounts.
  • Assist in the development of marketing communication deliverables (e.g., collateral, website, PowerPoint presentations, etc.)
  • Participate in committees to develop and enhance existing products and services.
  • Comply with HilltopSecurities policies and procedures manuals.


QUALIFICATIONS

  • 3 years of experience in the financial services industry
  • 1 year of experience in an operations role within the financial services industry
  • Strong working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint
  • Outstanding verbal and written communication skills
  • Effective project management skills
  • Effective time management skills, with the ability to manage multiple projects simultaneously.
  • Ability to work effectively with people in all levels of the organization.
  • Ability to adapt to changing organizational priorities.
  • Bachelor's degree in a related field
  • FINRA Series 99 or Series 7 license
  • 2 or more years of experience in an operations role with a Broker/Dealer
  • 3 or more years of experience as a Relationship Manager with a clearing firm
  • Experience with relational databases and the ability to write queries.




ABOUT US

At HilltopSecurities, we believe in building noble and collaborative relationships that enrich the financial future of individuals, businesses and communities. With an extensive portfolio of products, we deliver a broad range of investment banking and related financial services that help our clients achieve their definition of success. As a subsidiary of HilltopHoldings, which also encompasses PlainsCapital Bank, and PrimeLending, we have the financial strength and stability that has withstood the test of time. Our nationwide presence in 400 locations across 44 states provides our associates with extensive opportunities to grow their careers in a diverse organization that truly values relationship capital above all else.

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