Customer Relationship Manager
3 weeks ago
Location: Dallas, TX
Duration: Fulltime
JD :
Required Technical Skill Set :
IT IS (Network - Switching routing SDWAN Firewall Load Balancer Wifi, TAC, Unified Communication)
Required Skills
• Large Program delivery experience in Network and Infrastructure domain
• Experience of large/complex transition with Rehire involved
• Experience is managing multi locations Global delivery
• Customer expectation management and conflict management
• Managed large transformation initiative
• Understanding of financial and accounting
• Managed growth target for the account or unit
• T-shaped breadth/depth of experience in architecting and solutioning Infra Services across datacenter (compute and storage), network services and workplace (EUC).
• wareness of mature/emerging next-gen Network offering SDWAN, VNX, Software Defined Network, Voice Solution
• Exposure to technology platforms, tools and accelerators for Service Management, Business Continuity / Disaster Management
• Exposure to Runbook and Cognitive Automation of infrastructure operations
• Certification /Knowledge of one or more of TOGAF, SIAM, architecture, service/project management and ops governance methodologies
• Industry or Customer Contextual Master with Knowledge of Industry Reference architecture for Communication services
• Innovation / Creative thinking mindset with exposure to creating and positioning reusable and re-deployable solutions
Desirable
• Experience in customer engagement
• Experience in Onsite/Offshore delivery
• Experience in Financial and accounting
• Knowledgeable in one or more of Design Thinking, evangelizing technology through storytelling, messaging and presentation skills, structured problem solving.
• rchitectural accountability for execution of multiple large Enterprise IT infrastructure projects encompassing scope such as consolidation or modernization.
• Demonstrated ability to elicit customer requirements, define project scope and validate deployment.
• Demonstrated ability to work with COIN and/or Strategic Industry partners to co-develop innovative solutions.
• Experience in presenting at IT industry forums and conferences (i.e., whitepapers and case studies)
Responsibility of / Expectations from the Role
Role Definition: Industry Offering / Transformation
• This role requires an understanding of Service Delivery, business imperatives and the ability to leverage technology operations knowledge to conceptualize and sell create-once, sell-many-times solution offerings.
• Delivery management, Resource management, Competency development, understanding business dynamics
• Ideas to improve Customer ability to provide superior service to end customers through leveraging right technology and process
• Drive team for continuous improvement to enhance customer experience and better resource utilization
Key Responsibilities:
• Delivery management
• Business development
• Resource management
• Support new deals with transformation roadmap
• Financial managemen
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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