Vice President of Retail Operations

2 weeks ago

West Covina, United States Universal Bank Full time

POSITION SUMMARY:

As a VP Branch Support Officer overseeing five branch locations, you will be responsible for ensuring operational excellence across all sites. Your role involves training staff, implementing marketing strategies, setting and achieving branch goals, and managing staffing needs. You will work closely with branch managers to enhance performance, streamline processes, and support the overall growth and efficiency of the branches. Your leadership will be crucial in driving team development, fostering a positive work environment, and ensuring alignment with bank objectives and goals.



ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential job functions include, but are not limited to the following:


Oversight and Leadership: Supervise and provide guidance to branch managers and staff across multiple locations to ensure adherence to branch policies and procedures and uniformity of retail banking best practices. Supports the development and implementation of deposit products.

Operational Management: Oversee daily operations of all branches ensuring efficient and effective performance, compliance with regulations, and adherence to operational standards. Serve as a primary escalation resource for senior branch personnel.

Operational Support: Provide professional, technical and administrative support to all branches.

Policy and Procedure Development: Develop, implement, and update retail banking policies and procedures with senior management and colleagues.

Performance Monitoring: Analyze branch performance metrics, set targets, and implement strategies to achieve branch goals and improve overall performance.

Staff Development: Recruit, train, and mentor branch managers and staff. Foster a positive work environment and provide ongoing professional development opportunities.

Develop Training Programs: Create and update training materials and programs tailored for retail banking staff, focusing on operational procedures, customer service, products and services and compliance.

Conduct Training Sessions: Deliver training workshops and sessions for new hires and existing employees to ensure they understand company policies, systems, and best practices.

Schedule Management: Manage employee schedules to ensure adequate coverage across all shifts, including handling time-off requests, unplanned absences, and peak periods within the branches. Coordinate existing staff or arrange for temporary help when employees are unavailable due to illness, vacations, or other reasons. Provide coverage at branch locations when needed.

Customer Service: Ensure high standards of customer service are maintained across all branches. Address and resolve escalated customer issues and concerns in a timely manner.

Marketing and Business Development: Develop and implement marketing strategies to drive growth and increase market share. Identify opportunities for business expansion and community engagement.

Strategic Planning: Collaborate with senior management to develop and execute regional strategies aligned with company goals and objectives.

Compliance and Risk Management: Ensure all branches comply with legal and regulatory requirements. Identify potential risks and implement measures to mitigate risk.

Reporting and Communication: Provide regular reports on branch performance, operational issues, and market trends to senior management. Facilitate effective communication and coordination between branches and headquarters. Review system-generated reports for accuracy.

Audit Management: Facilitate all retail banking internal, external and regulatory audits. Act as the primary point of contact for auditors, facilitating their access to required information and staff. Address any audit findings or recommendations by implementing corrective actions and ensuring that improvements are made. Conduct follow-up assessments to verify that the corrective actions have been successfully implemented. Review audit reports, provide responses, and participate in pre- and post-audit meetings.

Banking Systems and Applications: Develop and in-depth understanding of FIS Horizon XE, Image Center, H360, E-Wire, Verafin etc.

Responsible for ad-hoc programs, projects, and analyses.

Perform other duties as assigned by Executive Management.


QUALIFICATIONS (Education, Knowledge, Skills, and Abilities):


Education: Bachelor’s degree in business administration, finance, management, or a related field.

Experience: 7 – 10 years of significant experience in branch management, with a proven track record of success in managing multiple locations or teams.

Leadership Skills: Strong leadership and team management abilities, including experience in supervising and developing branch managers and staff.

Problem-Solving Skills: Exceptional analytical and problem-solving skills, with a capacity to address challenges and implement effective solutions.

Operational Expertise: In-depth knowledge of branch operations, compliance, and regulatory requirements, with a history of optimizing operational efficiency and exceeding deposit and loan goals.

Microsoft Office Suite: Proficiency in Word, Excel, PowerPoint, and Outlook for document creation, data analysis, presentations, and email communication.

Data Analysis Tools: Familiarity with data analysis and visualization tools (e.g., Excel) for generating reports and interpreting financial metrics.

  • Frequent Travel: Travel frequently to branch location sites. Mileage is reimbursed.

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