Technical Support Analyst

Found in: Appcast US C2 - 2 weeks ago

Houston, United States DBI Staffing Full time

International Law Firm is seeking a full-time Technical Analyst. This role will have a high degree of face-to-face interaction with all levels within the Firm, and will be expected to work in an advisory-like manner.



RESPONSIBILITIES:


Client Focus

Provide a high degree of initiative and a willingness to accept ownership of tasks, keeping the client's interests at the forefront of all activity.

  • Ensure that issues are dealt with promptly and remediated appropriately.
  • Proactively engage with lawyers and business services staff to educate them on how to take advantage of the various technology tools and services available to them to improve efficiencies and productivity.
  • Motivated to look beyond the obvious technical problem, conduct research, document results, and show an ability to analyze and draw meaningful conclusions from information gathered.
  • Prioritize and schedule tasks, understand when to escalate problems to maintain high service levels and avoid unnecessary delays in response times.
  • Contribute to the broader regional IT team by generating new ideas and ways to improve the service delivered by IT.
  • Adapt and adhere to professional standards and processes such as ITIL and Agile methodologies to ensure consistency and common practice within IT Support are met.
  • Act as a liaison between regional and global support teams to resolve technical issues.


Functional Support

  • Provide hardware support including network printing and configuration of network printers and troubleshooting and software support.
  • Support the following services: Blackberry Enterprise Server, Blackberry Works, Intune Virtual Private Network (VPN), ZScaler, Secure ID RSA, and Citrix Director.
  • Setting up and supporting Teams and Cisco WebEx meetings and additional audio-video conference systems.
  • Responsible for supporting the technologies inside client and internal meeting rooms including video conferencing testing and setup.
  • Stay informed of IT trends and advanced technology on the market (AI, Analytics, Blockchain, ChatGPT).
  • Continue to adapt to the ever-changing face of technology, with users having services on many different hardware and software platforms.
  • Project Support o Ensure the knowledge gained from working on projects is transferred to colleagues.
  • Work with the Technology Learning & Development team on new and updated technology and help to raise awareness and aid in the preparation for wider adoption.
  • Assist in the coordination of events, workshops, and demos in support of Core Technology applications and Legal Technology toolset.


Infrastructure Support

  • Assist the Global Infrastructure team to test and rollout new Infrastructure systems in the local office.
  • Provide weekend or out of hours support (on site or remotely) and testing after system changes performed by the Infrastructure Team, the Global Shared Service Centre, or the vendor if necessary.



REQUIREMENTS:

  • 3+ years of related technical support desk experience in a law firm or professional services firm
  • High School Diploma or equivalent required.
  • Ability to work independently and with minimal supervision.
  • Excellent organizational and communication (written and verbal) skills.
  • Client-service oriented with a proactive and positive approach.
  • Must be comfortable working in a fast-paced and growing environment.
  • Must be highly motivated, dependable, and organized.
  • Must have strong problem-solving and analytical skills.
  • Ability to work under pressure and prioritize competing demands to meet deadlines.
  • Strong proficiency in MS Office, Office 365 cloud-based applications and Legal Technology
  • Must be able to use and troubleshoot Core Technology tools such as Windows OS, Outlook, Office 365 and the use of cloud-based applications and Legal Technology.
  • Must have knowledge of basic TCP/IP and Windows networking.
  • Technical experience within the legal industry is preferred; this includes support experience with a Document Management System ("DMS", e.g., iManage), document formatting tools, collaboration tools, as well as other legal applications.

  • Technical Support Analyst

    1 week ago

    Houston, United States INTEGREON MANAGED SOLUTIONS LIMITED Full time

    Key Objective: Technical Support Analyst, this person will be responsible to provide Level 2, desktop support to all US Integreon end users in a fast paced, high demand and dynamic environment. Position Objectives and Expectations Specific Duties: Responsible to act as the key contact person for employees regarding any computer questions or...

  • Lead Technical Analyst

    1 week ago

    Houston, United States CareerBuilder Full time

    At Houston Methodist, the Lead Technical Analyst position is responsible for leading assigned field operations team(s) in completion of assignments. Assignments for this position include IT technical support for hospital, physician office or Academic Institute desktop computer environments as well as applications and related peripherals. The Lead Technical...

  • Analyst, Technical Assistance

    19 hours ago

    Houston, United States Safal Partners Full time

    ** This position is contingent upon contract award ** **Analyst, Technical Assistance** **Duties and Responsibilities**: - Develop and manage timelines and workplans - Provide technical support to a wide-range of stakeholders including hosting recurring office hours - Creating and distributing data collection templates - Assist with tracking budgets and...

  • Service Center Technical Analyst

    Found in: beBee jobs US - 1 week ago

    Houston, Texas, United States The Timken Company Full time

    Job Description:Your Career Begins at Timken If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Timken. Our associates make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion. Philadelphia Gear, a brand of Timken Power...

  • Service Center Technical Analyst

    Found in: beBee S US - 2 weeks ago

    Houston, United States The Timken Company Full time

    Job Description:Your Career Begins at Timken If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Timken. Our associates make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion. Philadelphia Gear, a brand of Timken Power...

  • Technical Support Analyst

    Found in: Appcast Linkedin GBL C2 - 5 days ago

    Houston, United States Linbeck Group, LLC Full time

    Reporting to the Director, IT, this position is primarily responsible for maintaining corporate and job site computers, servers, mobile devices, and printers, as well as providing day-to-day technical support for users.ExperienceBachelor’s of Science degree, requiredHardware and/or software certification preferred, but not required1 – 3 years of related...

  • Technical Support Analyst

    6 days ago

    Houston, United States Linbeck Group, LLC Full time

    Reporting to the Director, IT, this position is primarily responsible for maintaining corporate and job site computers, servers, mobile devices, and printers, as well as providing day-to-day technical support for users.ExperienceBachelor’s of Science degree, requiredHardware and/or software certification preferred, but not required1 – 3 years of related...

  • Technical Support Analyst

    Found in: Appcast US C2 - 5 days ago

    Houston, United States Linbeck Group, LLC Full time

    Reporting to the Director, IT, this position is primarily responsible for maintaining corporate and job site computers, servers, mobile devices, and printers, as well as providing day-to-day technical support for users.ExperienceBachelor’s of Science degree, requiredHardware and/or software certification preferred, but not required1 – 3 years of related...

  • Senior System Support Analyst

    1 week ago

    Houston, United States Uprite Services Full time

    If you are an End User Support guru, like being a part of a team, and enjoy a fun and fast-paced environment, we have an exciting opportunity for you! We are seeking a Senior System Support Analyst who will be an essential part of our service team. This position will provide client end user support, hardware support, server support, and client documentation....

  • Lead Financial Systems Support Analyst

    2 weeks ago

    Houston, United States JoCo Full time

    What is the position?The Lead Financial Systems Support Analyst will maintain and monitor the organization's financial applications to maximize performance and provide support to end users.What are the responsibilities?As a Lead Financial Systems Support Analyst, you will:Maintain and monitor corporate financial systems and solutions.Serve as the Subject...

  • Lead Financial Systems Support Analyst

    Found in: Appcast US C2 - 2 weeks ago

    Houston, United States JoCo Full time

    What is the position?The Lead Financial Systems Support Analyst will maintain and monitor the organization's financial applications to maximize performance and provide support to end users.What are the responsibilities?As a Lead Financial Systems Support Analyst, you will:Maintain and monitor corporate financial systems and solutions.Serve as the Subject...

  • Lead Financial Systems Support Analyst

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Houston, United States JoCo Full time

    What is the position?The Lead Financial Systems Support Analyst will maintain and monitor the organization's financial applications to maximize performance and provide support to end users.What are the responsibilities?As a Lead Financial Systems Support Analyst, you will:Maintain and monitor corporate financial systems and solutions.Serve as the Subject...

  • Technical Business Data Analyst

    1 week ago

    Houston, United States Mitchell Martin Full time

    Technical Business Data Analyst - Banking - W2 Only Location: Plano, TX Duration: 12-24 Months HYBRID ONLY in Dallas Metro area, TX W2 only Opening - Client only accepts W-2 Candidates The successful candidate will define the end-to-end requirements to support the target business process within Treasury. The candidate will contribute to the software...

  • Technical Business Systems Analyst

    6 days ago

    Houston, United States CoolSnail Full time

    Job Title: Technical Business Systems Analyst Client Job ID: 18009 Duration: 6 Months Location: Houston, TX 77064 **Industry: Manufacturing - Automotive ** Job Description: Typical task breakdown: • Monitor CORE Inbox for Alerts on Assets • Monitor Equipment through client’s Marine Digital Tools ? Review equipment alerts ? Act on alerts with Technical...

  • Senior System Support Analyst

    2 weeks ago

    Houston, United States Uprite Services Full time

    Job DescriptionJob Description If you are an End User Support guru, like being a part of a team, and enjoy a fun and fast-paced environment, we have an exciting opportunity for you! We are seeking a Senior System Support Analyst who will be an essential part of our service team. This position will provide client end user support, hardware support, server...

  • Technical Business Systems Analyst

    2 weeks ago

    Houston, United States CoolSnail Full time

    Job DescriptionJob DescriptionJob Title: Technical Business Systems AnalystClient Job ID: 18009Duration: 6 MonthsLocation: Houston, TX 77064Industry: Manufacturing - AutomotiveJob Description:Typical task breakdown:• Monitor CORE Inbox for Alerts on Assets• Monitor Equipment through client’s Marine Digital Tools ? Review equipment alerts ? Act on...

  • Technical Support Engineer

    7 days ago

    Houston, United States DDG Full time

    About the job Technical Support Engineer DDG Partners seeks Technical Support Engineer. Job Duties: * Develop and maintain technical expertise in assigned areas of product functionality. * Demonstrate exceptional analytical, troubleshooting, and problem-solving expertise. * Provide feature explanation and deliverability best practices. * Manage customer...

  • MSP Service Desk Support Analyst III

    2 weeks ago

    Houston, United States OmniForce Solutions Full time

    Our client is a Houston-based, privately held consulting, back-office outsourcing, and IT outsourcing firm that delivers services exclusively to the upstream and midstream oil and gas industry. They are known as one of the oil and gas industry’s leading partners and support clients of all sizes through every stage of their company’s lifecycle. They are...

  • MSP Service Desk Support Analyst III

    Found in: Appcast US C2 - 2 weeks ago

    Houston, United States OmniForce Solutions Full time

    Our client is a Houston-based, privately held consulting, back-office outsourcing, and IT outsourcing firm that delivers services exclusively to the upstream and midstream oil and gas industry. They are known as one of the oil and gas industry’s leading partners and support clients of all sizes through every stage of their company’s lifecycle. They are...

  • MSP Service Desk Support Analyst III

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Houston, United States OmniForce Solutions Full time

    Our client is a Houston-based, privately held consulting, back-office outsourcing, and IT outsourcing firm that delivers services exclusively to the upstream and midstream oil and gas industry. They are known as one of the oil and gas industry’s leading partners and support clients of all sizes through every stage of their company’s lifecycle. They are...