Lead Technical Analyst

4 weeks ago

Houston, United States CareerBuilder Full time

At Houston Methodist, the Lead Technical Analyst position is responsible for leading assigned field operations team(s) in completion of assignments. Assignments for this position include IT technical support for hospital, physician office or Academic Institute desktop computer environments as well as applications and related peripherals. The Lead Technical Analyst position leads assigned team in the installation, configuration and setup of new and replacement PCs and is responsible for training and mentoring of staff.

This position implements quality improvement activities, leading special projects and preparing performance metrics.

The Lead Technical Analyst position ensures quick and appropriate response to customers issues.

PEOPLE ESSENTIAL FUNCTIONS
Creates and maintains an environment of collaboration by role modeling teamwork within the department. Effectively interacts within and between departments ensuring seamless flow of information/communication.
Provides department management with feedback on coaching/corrective counseling recommendations, and staff performance to achieve desired outcomes.
Provides input to management on selection, scheduling, supervision, retention, and evaluation of employees. Provides development and mentoring of staff. Ensures that all department personnel are properly trained and comply with all policies and procedures.
Role models for clear professional communication to facilitate problem resolution to achieve mutual understanding. Teaches others to critically think by verbally expressing rationale for decisions and follows up consistently.

SERVICE ESSENTIAL FUNCTIONS
Ensures that daily service operations are conducted in accordance with HM IT Field Operations policies and procedures.
Leads front line customer requirements gathering through proper ticket assignments based team workload, skill set and active projects.
Leads and maintains high level of customer satisfaction by enforcing department metrics and standards for performance and customer satisfaction.
Responds to end-user requests for configuration, set up and replacement PCs and workstations utilizing excellent customer service as defined by department standards as needed based on current workload.

QUALITY/SAFETY ESSENTIAL FUNCTIONS
Leads the appropriate deployment of client hardware and software and ensures accurate issue resolution documentation.
Ensures the consistent testing of computer configurations to

meet customer requirements and needs.
Enforces and promotes IT Security Policy through appropriate device installations and communication with end users.

FINANCE ESSENTIAL FUNCTIONS
Assists with minimizing overtime according to department policy and through efficient workload distribution. Ensures staff utilizes resources and equipment, including inventory to reduce waste and control expense.
Assists management in processing staffing needs including the scheduling of time off requests and time keeping for optimal productivity.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

Supports Houston Methodist and department goals and vision.

Provides and maintains expertise on IT Field Operations, proposing ideas to improve IT Field Operations processes and procedures.

Identifies IT Field Operations trends and works to implement innovative solutions for improved workflow for IT processes across departments.
Offers innovative solutions through participation in performance improvement projects and activities.

Participates and is an active member in various IT programs and may participate on committees and IT task forces for projects.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATION
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
Bachelors degree preferred

WORK EXPERIENCE
Six years' experience in IT Field Operations or a combination of IT Field Operations and Help Desk support
Successful project leadership experience
Healthcare experience

#J-18808-Ljbffr

  • Technical Business Analyst

    3 days ago

    Houston, United States Collabera Full time

    Title: Technical Business Analyst Location: Houston, TX 77008 Schedule: On-site 5x a week for first 3 months then 2x onsite, 3x remote Description: Serve as an Application Subject Matter Expert. Participate in development and maintenance of thorough, current functional and systems documentation, business process flow diagrams, and end-user training...

  • Technical Lead

    1 week ago

    Houston, United States HCL Technologies Full time

    Job Description (Posting). Should have 8+ years experience in managing Salesforce projects Sales cloud Consultant certification or Admin Certification is desired. Extensive experience with Microsoft ADO, JIRA , MS-PPT, Smartsheet Experience as a Business analyst or Functional Consultant is desirable Experience in Safe Agile as a scrum master is desirable....

  • IT Technical Lead Allegro

    2 weeks ago

    Houston, United States Trafigura Group Pte. Ltd. Full time

    Main Purpose: We are seeking a highly skilled and experienced Technical Lead to coordinate the development and management of our Allegro CTRM platform. The ideal candidate will possess a strong technical background in energy trading systems, a keen understanding of the Allegro platform, and the leadership skills to guide and assist multiple development teams...

  • IT Technical Lead Allegro

    4 days ago

    Houston, United States Trafigura Group Pte. Ltd. Full time

    Main Purpose: We are seeking a highly skilled and experienced Technical Lead to coordinate the development and management of our Allegro CTRM platform. The ideal candidate will possess a strong technical background in energy trading systems, a keen understanding of the Allegro platform, and the leadership skills to guide and assist multiple development teams...

  • Technical Business Analyst

    2 weeks ago

    Houston, United States Tekstripes Llc Full time

    Job DescriptionJob DescriptionHiring!!!Role: Technical Business AnalystLocation: Houston, TX Onsite Hybrid 2 days a week.No C2CQualifications:Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.Proven experience as a Business Analyst or Technical Business Analyst in a technology-driven environment.Strong...

  • Technical Business Analyst

    4 days ago

    Houston, United States myGwork - LGBTQ+ professionals & allies Full time

    As a Technical Business Analyst within the Digital Banking Technology team, you will join an inspiring and curious team of business analysts defining and designing our core deal lifecycle management platform. You will be working with a team delivering a world-class technology solutions, providing deal lifecycle efficiencies, analytics, business intelligence...

  • Technical Business Analyst

    3 days ago

    South Houston, United States ESP ENTERPRISES INC. Full time

    We are searching for a Technical Business Analyst for our client based in South Houston. This role is contract to hire and is a hybrid work schedule (3 days in office). Job Summary: We are seeking a skilled Technical Business Analyst proficient in ASP.NET, Visual Basic, and SQL Enterprise technologies to join our dynamic team. The ideal candidate will...

  • Technical Business Analyst

    6 days ago

    South Houston, United States ESP Enterprises Inc. Full time

    We are searching for a Technical Business Analyst for our client based in South Houston. This role is contract to hire and is a hybrid work schedule (3 days in office).Job Summary: We are seeking a skilled Technical Business Analyst proficient in ASP.NET, Visual Basic, and SQL Enterprise technologies to join our dynamic team. The ideal candidate will possess...

  • Technical Business Analyst

    6 days ago

    South Houston, United States ESP Enterprises Inc. Full time

    We are searching for a Technical Business Analyst for our client based in South Houston. This role is contract to hire and is a hybrid work schedule (3 days in office).Job Summary: We are seeking a skilled Technical Business Analyst proficient in ASP.NET, Visual Basic, and SQL Enterprise technologies to join our dynamic team. The ideal candidate will possess...

  • Technical Business Analyst

    2 weeks ago

    Houston, United States Delphi-US Full time

    Job Title: Technical Business Analyst (Contract) - Job#4875Location: Houston, TX (3 day/week minimum) Our client has an Immediate Opportunity for a Technical Business Analyst to join their team on a long-term contract basis. The selected candidate will have minimum 5-7 year proven work history as an IT BA within a large/complex corporate IT landscape. Must...

  • Lead Business Analyst

    7 days ago

    Houston, TX, United States Resource Data Full time

    As a Lead Business Analyst with Resource Data, you will be responsible for eliciting, analyzing and documenting requirements as needed, including determination of system impact and software configuration. You will also participate with customers and internal functions as appropriate throughout the development, testing, and implementation processes....

  • Technical Business Analyst

    5 days ago

    Houston, United States Insight Global Full time

    Job Description * Insight Global is looking for a technical Business Analyst to join a team at one of our oil and gas clients in Houston, TX. This person will analyze and recommend improvements to business processes, systems, and applications. This person's expertise will help evaluate technology solutions that align with business needs, design and implement...

  • Technical Business Analyst

    2 days ago

    Houston, United States Insight Global Full time

    Job Description *Insight Global is looking for a technical Business Analyst to join a team at one of our oil and gas clients in Houston, TX.This person will analyze and recommend improvements to business processes, systems, and applications. This person's expertise will help evaluate technology solutions that align with business needs, design and implement...

  • Technical Business Analyst

    2 weeks ago

    Houston, United States Insight Global Full time

    Job Description *Insight Global is looking for a technical Business Analyst to join a team at one of our oil and gas clients in Houston, TX.This person will analyze and recommend improvements to business processes, systems, and applications. This person's expertise will help evaluate technology solutions that align with business needs, design and implement...

  • Technical Business Systems Analyst

    2 weeks ago

    Houston, United States CoolSnail Full time

    Job Title: Technical Business Systems Analyst Client Job ID: 18009 Duration: 6 Months Location: Houston, TX 77064 **Industry: Manufacturing - Automotive ** Job Description: Typical task breakdown: • Monitor CORE Inbox for Alerts on Assets • Monitor Equipment through client’s Marine Digital Tools ? Review equipment alerts ? Act on alerts with Technical...

  • Senior / Lead Analyst, HRIS

    2 days ago

    Houston, United States Cheniere Energy Full time

    The Senior/ Lead HRIS Analyst reports to the HRIS Manager in Human Resources and is responsible for the support of Oracle Cloud HCM Platform. This individual will serve as a point-of-contact for the Human Resources (HR) functional areas and assist us HRIS, Lead, HRIS Analyst, Analyst, Senior, IT, Technology

  • Lead Business Finance Analyst

    2 days ago

    Houston, United States LyondellBasell Industries N.V. Full time

    LyondellBasell. Come Join An Inclusive Team: The Lead Business Finance Analyst role is a critical position providing accurate financial analysis, consolidation, forecasting, budgeting and reporting for the US ETBE Oxyfuels (JBSL) and Global Isobutyle Finance Analyst, Business, Finance, Analyst, Lead, Forecasting, Business Services

  • Technical Business Systems Analyst

    1 month ago

    Houston, United States CoolSnail Full time

    Job DescriptionJob DescriptionJob Title: Technical Business Systems AnalystClient Job ID: 18009Duration: 6 MonthsLocation: Houston, TX 77064Industry: Manufacturing - AutomotiveJob Description:Typical task breakdown:• Monitor CORE Inbox for Alerts on Assets• Monitor Equipment through client’s Marine Digital Tools ? Review equipment alerts ? Act on...

  • AX technical lead

    5 days ago

    Houston, United States Diverse Lynx Full time

    Role name: Technical Lead Role Description: AX Technical Lead Competencies: Digital : Microsoft Dynamics 365 CRM Technical Experience (Years): 8-10 Essential Skills: AX Technical Lead Desirable Skills: AX Technical Lead Location: Houston, TX Regards, Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due...

  • Service Center Technical Analyst

    4 weeks ago

    Houston, Texas, United States The Timken Company Full time

    Job Description:Your Career Begins at Timken If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Timken. Our associates make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion. Philadelphia Gear, a brand of Timken Power...