Phone Advocate Customer Service,

3 weeks ago


Florence, United States Spectraforce Technologies Inc Full time

Title : Customer Service, Phone Advocate
Location : Florence , 29501
Duration: 3 months assignment
Shift Onsite - Monday through Friday, 8am-5pm
Duties:

  • Provides prompt, accurate, thorough and courteous responses to all telephone inquiries.
  • Performs research as needed to resolve inquiries.
  • 65% Ensures effective customer relations by responding accurately, timely and courteously to telephone inquiries. Accurately documents inquiries.
  • 15% Initiates minor /clerical adjustments based on provider request or processes adjustments or performs other research as needed to resolve inquiries.
  • Coordinates with other departments to resolve problems.
  • Responds to, researches and/or assists with priority inquiries and special projects as required by management.
  • 10% Provides feedback to management regarding customer problems, questions and needs.
  • Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management.
  • Follows through on complaints until resolved or reports to management as needed.
  • 5% Maintains basic knowledge of quality work instructions and company policies.
  • Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
  • Maintains all departmental productivity,quality, and timeliness standards.
  • 5% Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.


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