Phone Advocate in Florence, SC

4 weeks ago

Florence, United States MyKelly Full time
At Kelly® Professional & Industrial, we’re passionate about helping you find a job that works for you. How about this one?

We’re seeking a Phone Service Advocate-Customer Service to work with one of our clients in Florence, SC. With us, it’s all about finding the job that’s just right.

Pay Rate: $13.50/hr.
Hours: - Monday-Friday 8:00am-6:00pm

Onsite Position
Temp to Hire

What’s a typical day as a Phone Service Advocate-Customer Service?

Duties:
  • Provides prompt, accurate, thorough, and courteous responses to all telephone inquiries. Performs research as needed to resolve inquiries.
  • Ensures effective customer relations by responding accurately, timely and courteously to telephone inquiries.
  • Initiates minor /clerical adjustments based on provider request or processes adjustments or performs other research as needed to resolve inquiries.
  • Coordinates with other departments to resolve problems.
  • Responds to, research and/or assists with priority inquiries and special projects as required by management.
  • Provides feedback to management regarding customer problems, questions and needs.
  • Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management.
  • Follows through on complaints until resolved or reports to management as needed.
  • Maintains basic knowledge of quality work instructions and company policies.
  • Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
  • Maintains all departmental productivity, quality, and timeliness standards.
  • Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

Required Skills and Abilities:
  • Excellent verbal communication skills.
  • Strong human relations and organizational skills.
  • Ability to handle high stress situations.
  • Good judgment skills. Strong customer service skills.
  • Able to work onsite at client facility in Florence, SC.
  • Ability to learn and operate multiple computer systems effectively and efficiently.
Preferred Skills and Abilities:
  • Required Software and Other Tools: Basic computer operating skills. Standard Office Equipment.
  • Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software.
  • Work Environment: Typical Office Setting

Education:
  • High School Diploma or equivalent.

Required Work Experience:
  • At least 1 year of call center experience.
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