Desktop Support Specialist
6 days ago
Job Title: Desktop Support Technician
Location: 175 Progress Place, Springdale, OH 45246
Employment Type: Contract to Hire
Pay Rate: $20-24/hr
Work Schedule: Monday to Friday, 7:30am - 4:30pm (No overtime or on-call duties)
Overview: We are seeking a detail-oriented and process-driven Desktop Support Technician to join our team at First Energy. The ideal candidate will have 12-24 months of enterprise desktop support experience and excel in providing exceptional customer service.
Primary Responsibilities:
- Create and resolve desktop issues for First Energy employees, both onsite and remote.
- Handle standard desktop/laptop break/fix tasks.
- Work independently, following detailed steps and documenting troubleshooting steps taken.
- Maintain daily ServiceNow ticket status.
General Daily Tasks:
- Receive user calls and provide remote or on-site support.
- Troubleshoot system, office, hardware, and business applications.
- Manage and install equipment in meeting rooms (projectors, laptops, and videoconference systems).
- Monitor calls, incidents, and requests using the client-provided ServiceNow tool.
Required Skills:
- Excellent customer service skills.
- Proficiency in desktop support, specifically with Windows 10 and Office 365.
Preferred Qualifications:
- CompTIA A+ certification (not required but beneficial).
Additional Information:
- This position does not require driving.
- The role is based at 175 Progress Place, Springdale, OH 45246
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