Desktop Support Specialist

6 days ago


Springdale, United States Apex Systems Full time

Job Title: Desktop Support Technician

Location: 175 Progress Place, Springdale, OH 45246

Employment Type: Contract to Hire

Pay Rate: $20-24/hr

Work Schedule: Monday to Friday, 7:30am - 4:30pm (No overtime or on-call duties)

Overview: We are seeking a detail-oriented and process-driven Desktop Support Technician to join our team at First Energy. The ideal candidate will have 12-24 months of enterprise desktop support experience and excel in providing exceptional customer service.

Primary Responsibilities:

  • Create and resolve desktop issues for First Energy employees, both onsite and remote.
  • Handle standard desktop/laptop break/fix tasks.
  • Work independently, following detailed steps and documenting troubleshooting steps taken.
  • Maintain daily ServiceNow ticket status.

General Daily Tasks:

  • Receive user calls and provide remote or on-site support.
  • Troubleshoot system, office, hardware, and business applications.
  • Manage and install equipment in meeting rooms (projectors, laptops, and videoconference systems).
  • Monitor calls, incidents, and requests using the client-provided ServiceNow tool.

Required Skills:

  • Excellent customer service skills.
  • Proficiency in desktop support, specifically with Windows 10 and Office 365.

Preferred Qualifications:

  • CompTIA A+ certification (not required but beneficial).

Additional Information:

  • This position does not require driving.
  • The role is based at 175 Progress Place, Springdale, OH 45246



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