Financial Counselor

1 month ago

Milwaukee, United States PRIDE Health Full time

Pride Health is hiring for a

Financial Counsellor

to support our client's healthcare organization in

Milwaukee, WI 6-month contract with the possibility of hiring on once contract is complete.

Schedule : Monday – Monday – Friday (8:30am - 5:00pm) 1 position - 7/70 Monday – Sunday (7:00am - 5:30p,), alternating weeks.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Assess patient financial needs, assist patients, and collect deposits according to hospital billing and collection policy. Screen patients and assist with applications for applicable governmental programs, health insurance exchange, and/or financial assistance program. Stress customer service and positive interpersonal relations while collaborating with various departments. Initiate timely account resolution activities for self-pay patients or those claiming financial hardship. Monitor Financial Counsellor work queues to ensure completion of initial financial activities and timely addressing of account balances. Update patient accounting system and address patient account problems according to policies/procedures. Counsel patients through application and eligibility process with relevant agencies. Assist patients with Financial Assistance application process. Collect patient deposits based on ability to pay and urgency of medical need. Provide and update cost estimates to staff and patients. Communicate with relevant departments and physicians regarding unresolved financial problems. Enforce hospital patient accounting and compliance processes. Cross train and provide backup coverage for Financial Counsellor positions. Assist patients during open enrolment period to apply for health plans. Adhere to document storage & destruction policies. Adhere to state and federal regulations and hospital policies pertaining to Certified Application Counsellor responsibilities. Stay updated on regulatory updates and policy/procedure changes.

MINIMUM QUALIFICATIONS: Education: High School diploma or equivalent is required. Bachelor's degree in social work, case management, healthcare administration, business administration, or another related field is preferred. One year of experience in healthcare/revenue cycle functions (or other business office), case management, or social work is required. Experience using Microsoft Word, Excel and other software programs is preferred. Experience using Epic in a healthcare environment is preferred. Customer service skills..

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