Territory Service Manager

5 days ago

Portland, United States Zip Water North America Full time

Role Overview: At Zip Water North America, we are an emerging force in the multi-function tap industry, dedicated to delivering not only high-quality products but also unparalleled service. As we scale, we seek dynamic, hands-on professionals to help us enhance our service operations and exceed customer expectations.

Location- needs to be based in / near Seattle, Washington or Portland Oregon and able to travel to customers in both states.


Role Overview: There is currently an opportunity to join our team in expanding the Zip brand of products in the Pacific Northwest region. The Territory Service Manager role is responsible for providing hands-on installation and service repairs within the west region (responsible for Washington State, Oregon) as the market is developed and will evolve to be more heavily weighted on product training on installation and service to other service organizations established.


This challenging position offers an excellent career path and opportunity to work for a global organization that promotes from within and rewards success. A trade qualification and/or experience in the appliance, coffee machine, Plumbing, and or HVAC repair industries would be highly regarded, full training, including factory training will be provided. This is a fantastic opportunity for any aspiring Technician or Tradesman to establish a career in the water treatment industry with a highly regarded global company, if you are energetic, have good electro-mechanical skills, a commitment to customer satisfaction and technical training skills you will enjoy the opportunity and rewards Zip can offer.


Specific Job Function:

Territory Development:

  • As the Territory Service Manager, you must understand the objectives within your region to achieve key performance metrics related to installation and Zip care plans.
  • You must work with your Regional Service Manager on the technical training programs for distributors, resellers, and service providers, ensuring they are well-versed in product knowledge and service protocols.
  • Collaborate with your Regional Service Manager, National Service/Training manager and Zip Australia on training materials to ensure alignment with the latest product information and service standards.
  • As a Territory Service manager, you must work to stay proficient on the latest in installations, service visits, and handling warranty service requests.

Service and Operational Excellence:

  • Drive Territory growth in optimizing installation and aftercare plans in sales and service for your Territory.
  • As the Territory Service manager, you must stay in tune with all the service platforms in your Territory, and continue to enhance third-party partnerships where needed, to support Zip’s growth objectives.
  • Develop strategies for continuous improvement in service delivery and customer satisfaction.

Customer Relationship Management:

  • Build and maintain strong relationships with customers, Zip team members, and dealers to ensure compliance, quality, and trust.
  • Utilize Salesforce CRM to track and manage customer interactions, service calls, and performance metrics for Installation, and Zip Care enhancement in your territory.

Service Expectations and Standards:

  • A good understanding of your Territory service goals tied to revenue generation, service excellence, and customer satisfaction.
  • As a Territory Service Manager, you must adhere to Zip’s uniform and PPE standards, maintaining a professional appearance and presentation.
  • As a Territory service manager, you will be responsible for your truck stock inventory levels, and maintenance of your service vehicle, ensuring they are equipped to meet service demands and comply with Zip’s brand requirements.
  • Lead by example as a Territory Service Manager fostering a good culture of continuous learning and improvement.

Qualifications:

  • Associates degree or equivalent years of experience.
  • 3 - 5 years’ experience in the appliance, coffee machine, Plumbing, and or HVAC industries would be highly regarded. Drinking water treatment or dispensing related industry beneficial.
  • Previous people management experience a must.
  • Ability to travel 5 days a week in a service van.
  • A regionally recognized appliance repair or trade certification such as; Institute of Appliance Service Technicians (ioAST) certification, and/or National Appliance Service Technician Certification (NASTeC), and/or a Diploma in Heating, Air Conditioning, and Refrigeration, and/or a certification in Electrical Construction and Maintenance is preferred;
  • Quantifiable field service experience with excellent presentation, communication, customer relationship skills, and classroom instructor or trainer experience and skills.
  • Exceptional planning and time management skills, training facilitator and the ability to work unsupervised.
  • Ability to use Microsoft Office, Word, Excel and to learn other systems such as Salesforce CRM


We offer competitive compensation & benefits including: Medical, Dental, Vision, life, 401(k), Paid time off, Additional voluntary benefits

Culligan is an Equal Opportunity Employer, to learn more please visit - us.zipwater.com / culligan.com

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