Consumer Support Specialist

2 weeks ago


Augusta, United States Compunnel Full time

Responsibilities

· Provide high touch customer care for all of our clients’ Consumer banking customers

· Manage and prioritize a high volume of case work through various channels of communication both externally and internally. Phone, Email, direct messaging, etc.

· Ensure customers experience exceptional service by providing clear, concise written and verbal communication for internal and external customers.

· Act as subject matter expert for Consumer products, services and systems as well as partnering with non-consumer lines of business with ties to consumer products and services.

· Communicate directly with clients regarding all consumer products and services and maintain a flexible learning approach to ongoing changes relating to those products and services.

· Partner with client onboarding specialists including assistance with customer onboarding and documentation requests.

· Abide by our client’s policies, procedures, and regulatory compliance guidelines.

· Advanced organizational skills, prioritizing business needs and meeting service level agreement deadlines.

· Utilize unique specialized skills as needed per direction of management.

· Provide exceptional client experience.

Qualifications

  • Preferred 3+ years of banking experience, with a demonstrated knowledge of consumer products, systems and services recommended.
  • General working knowledge of all applicable banking laws and regulations
  • Customer service oriented, with a strong orientation for sensitivity and professionalism when handling customer calls, questions, and concerns.
  • Strong oral presentation and training delivery skills in-person and over the phone required
  • Excellent problem-solving, analytical and critical thinking skills
  • Demonstrated ability to influence and establish positive working relationships across the organization required
  • Results oriented in a high-performance team environment
  • Self-starter and ability to multi-task in a fast-paced environment
  • Outstanding organization and effective time management skills
  • Proficiency in the use of Microsoft Office products (MS Word, MS PowerPoint, MS Excel)
  • Must be able to work a flexible schedule that will include a rotation of evening and Saturday hours.


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