Technology Incident Manager

Found in: Appcast US C2 - 1 week ago

Tampa, United States ATSG Full time

Founded in 1994, ATSG is a global leader in transformational solutions as a service for today’s digital enterprise. Through ATSG’s service portfolio of Digital Infrastructure, Digital Workplace, Collaboration and Client Experience, and Cybersecurity offerings, ATSG provides Intelligent IT as a Service leveraging its comprehensive Ai2 automation platform.


Headquartered in New York, NY, and with offices around the globe, ATSG digitally enables IT infrastructures for our clients and end-users by providing applications, infrastructure, and devices in a secure manner – via flexible, fully packaged, managed as-a-service offerings. We ensure that enterprises have a clear vision and implementation of the right tools and technologies to make their strategies a reality.


Job Title: Technology Incident Manager

Location: Tampa, FL

Job Description:

ATSG is seeking a Technology Incident Manager to join our team employing a dynamic customer service focus. This position is an onsite position at our client’s location in Tampa, FL.


Responsibilities:

  • Record and classify received incidents and service requests
  • Interact with client users throughout the incident lifecycle, from initial impact assessment and data collection through troubleshooting and remediation
  • Undertake efforts to restore any failed technology application or service as quickly as possible
  • Verify resolution with end users and within ITSM tool
  • Triage and escalate major incidents to the incident and/or problem manager
  • Develop and publish knowledge base articles as new production scenarios dictate
  • Contribute to overall team effort in achievement of established SLA’s

Qualifications:

  • Highschool Diploma or equivalent experience
  • Awareness or interest with the following technologies:
  • Windows Desktop troubleshooting
  • Network administration (add, move, change)
  • Device Management Tools (Intune, MDT, Etc..)
  • Active Directory
  • Software applications and services
  • Successful problem solving and analytical skills
  • Ability to work within a diverse environment
  • Passion for technology and customer service
  • Excellent verbal and written communication skills



The Culture at ATSG is built on the shared belief that the core of the company is the excellence of our employees. We recognize the value of diversity in our workforce and we encourage our team members to work together and collaborate on initiatives. #OneATSG


ATSG is an Equal Opportunity Employer.

  • Cybersecurity Incident and Risk Analyst with Security Clearance

    Found in: Dice One Red US C2 - 3 days ago

    Tampa, United States Leidos Full time

    R-00133954 Description Unleash your potential at Leidos, where we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers,...

  • Cybersecurity Incident and Risk Analyst with Security Clearance

    Found in: Careerbuilder One Red US C2 - 3 days ago

    Tampa, FL, United States Leidos Full time

    R-00133954 Description Unleash your potential at Leidos, where we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s successWe empower our teams, contribute to our communities, and operate sustainablyEverything we do is built on a commitment to do the right thing for our customers, our...

  • Tax Technology Manager

    Found in: Talent US C2 - 6 days ago

    Tampa, United States DemandGen Internationa Full time

    Job Summary: The Data Solutions Manager is a critical role that will be responsible for managing the growth and evolution of the company’s data and reporting, including enterprise application databases, current and future reporting tools, and websites, including ensuring appropriate maintenance and support.  We are seeking an individual who thrives...

  • Network Architect

    4 days ago

    Tampa, United States SNI Technology Full time

    Network ArchitectWe are seeking a talented and experienced Network Architect with a background in healthcare to join our client's team. As a Network Architect, you will play a crucial role in designing, implementing, and maintaining our network infrastructure to ensure optimal performance, reliability, and security.Key Responsibilities:Design and implement...

  • Sr. Manager, Marketing Technology

    1 week ago

    Tampa, United States Baker McKenzie Tampa Center Full time

    The Senior Manager, Marketing Technology (NA) will lead the development of the Firm's marketing technology stack and manage the technical integrations, data exchanges, and connected workflows across systems. Implement and optimize best practices for end-to-end campaign management, demand generation, and digital client experience journeys....

  • Sr. Manager, Marketing Technology

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Tampa, United States Baker McKenzie Tampa Center Full time

    The Senior Manager, Marketing Technology (NA) will lead the development of the Firm's marketing technology stack and manage the technical integrations, data exchanges, and connected workflows across systems. Implement and optimize best practices for end-to-end campaign management, demand generation, and digital client experience journeys....

  • Sr. Manager, Marketing Technology

    Found in: Appcast US C2 - 1 week ago

    Tampa, United States Baker McKenzie Tampa Center Full time

    The Senior Manager, Marketing Technology (NA) will lead the development of the Firm's marketing technology stack and manage the technical integrations, data exchanges, and connected workflows across systems. Implement and optimize best practices for end-to-end campaign management, demand generation, and digital client experience journeys....

  • EHS Manager

    3 days ago

    Tampa, United States Zortech Solutions Full time

    Job Description Job Description Responsibilities:Lead and drive the implementation and ongoing compliance of our Corporate Environmental Health and Safety Management System.Facilitate, conduct, and advise on training initiatives, including the development of effective training materials.Take charge of investigating all high actual/potential incidents and...

  • Account Manager

    1 week ago

    Tampa, United States Palmetto Technology Group, Inc. Full time

    Job DescriptionJob DescriptionGeneral Overview: Dart Tech Services, Inc. is a leader  in the IT Outsourcing industry for small to medium-sized businesses, helping them achieve business goals with technology strategy.  We are currently seeking an energetic and talented Account Manager to join our team. In this role, you will work directly with existing Dart...

  • EHS Manager

    4 days ago

    Tampa, United States Zortech Solutions Full time

    Job Description Job Description Responsibilities: Lead and drive the implementation and ongoing compliance of our Corporate Environmental Health and Safety Management System. Facilitate, conduct, and advise on training initiatives, including the development of effective training materials. Take charge of investigating all high actual/potential incidents and...

  • Principal Technical Program Manager

    Found in: beBee S US - 1 week ago

    Tampa, United States JPMorgan Chase Full time

    Job Description As a Principal Technical Program Manager at JPMorgan Chase within the Corporate and Investment Bank Payments Technology team, you'll lead high-performing teams in envisioning and creating complex technology solutions across the firm. This prominent position combines strategic thinking - about industry trends, firm-specific initiatives...

  • EHS Manager

    1 week ago

    Tampa, United States Zortech Solutions Full time

    Job DescriptionJob DescriptionResponsibilities: Lead and drive the implementation and ongoing compliance of our Corporate Environmental Health and Safety Management System. Facilitate, conduct, and advise on training initiatives, including the development of effective training materials. Take charge of investigating all high actual/potential incidents and...

  • SOC Engineer

    1 week ago

    Tampa, United States Expert In Recruitment Solutions Full time

    About the TeamThe Security Operations Center has a global footprint within IBM and is responsible for monitoring 24x7 monitoring and incident response. As a part of this team, you will be working with other likeminded security professionals in order to secure and protect IBM employees, systems and environments (IBM Cloud) against emerging cybersecurity...

  • Technology Support Ii

    4 days ago

    Tampa, United States JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. **Job responsibilities** - Improve operational stability and availability through participation in problem management - Monitor production environments for anomalies and address issues utilizing...

  • SOC Engineer

    1 week ago

    Tampa, United States RIT Solutions, Inc. Full time

    bout the Team The Security Operations Center has a global footprint within IBM and is responsible for monitoring 24x7 monitoring and incident response. As a part of this team, you will be working with other likeminded security professionals in order to secure and protect IBM employees, systems and environments (IBM Cloud) against emerging cybersecurity...

  • Identity Management Consultant

    1 week ago

    Tampa, United States CareerBuilder Full time

    About The Position We are seeking a highly skilled and experienced Manager of Security Engineering and Operations to join our team. As the Manager, you will be responsible for overseeing the development, implementation, and maintenance of security infrastructure and operations. Additionally, you will be responsible for managing the lifecycle of access to all...

  • Technology Risk and Controls Senior Associate

    Found in: beBee S US - 1 week ago

    Tampa, United States JPMorgan Chase Full time

    Job Description As a Technology, Risk and Controls Senior Associate at JPMorgan Chase within the Cybersecurity Technology Controls Organization, you'll partner with one or more disciplines, lines of business, regions or locations to respond to evolving business requirements, regulatory requirements, and industry best practices.You will be helping set...

  • Director, Total Rewards

    1 week ago

    Tampa, United States QualaWash Full time

    Job Description Job Description Director of Total Rewards & HR Technology The Director of Total Rewards & HR Technology leads the company’s global efforts in the areas of benefits, wellness, compensation, HR analytics and HRIS management. This high-impact role will be responsible for analyzing, designing, implementing, and administering programs designed...

  • Identity Management Consultant

    7 days ago

    Tampa, United States iO Associates - US Full time

    About The Position Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below. We are seeking a highly skilled and experienced Manager of Security Engineering and Operations to join our team. As the Manager, you will be responsible for overseeing the development, implementation, and maintenance of...

  • Identity Management Consultant

    2 weeks ago

    Tampa, United States iO Associates - US Full time

    About The PositionWe are seeking a highly skilled and experienced Manager of Security Engineering and Operations to join our team. As the Manager, you will be responsible for overseeing the development, implementation, and maintenance of security infrastructure and operations. Additionally, you will be responsible for managing the lifecycle of access to all...