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ADMINISTRATIVE CLERK

2 months ago

Burr Ridge, United States PrideStaff Full time

ADMINISTRATIVE CLERK / CSR Backup

Our client is a reputable, family-owned company located in the Central Western Suburbs that distributes medical equipment to the health care industry. They are looking for an ADMINISTRATIVE CLERK / CSR Backup

TEMP TO HIRE

Pay Rate: $19/HR

Hours:
8:00am – 4:30pm (Mon – Fri)

DUTIES Include (but not limited to):

  • Reviewing and distributing customer requests located in multiple email inboxes such as CS and Info and assign the CSRs through DocLink paperless workflow system
  • Contacting inactive accounts by email with special promotions or product information
  • Registering online for Federal and VA bids in Illinois and Wisconsin
  • Reception coverage when out of the office which includes:

- Scanning documents to DocLink paperless workflow system
- Answer calls and redirect to proper department
- Sort incoming mail
- File paperwork

  • Assist Customer Service during peak times such as lunch hours or when short-handed with:

- Answer overflow of calls
- Gathering information to research products and parts
- Ability to identify vendors and parts needed (once fully trained)
- Process orders, returns, quotes, create part numbers, etc. (once fully trained)
- Assist customers with returns and replacements orders
- Follow up on quotes, open sales orders, emails, etc.
- Other tasks and project as assigned

Qualifications:

  • Customer Service Call Center experience required - minimum 2 years
  • Good phone skills - inbound & outbound
  • Good computer and typing skills
  • Microsoft Office skills - a must (Outlook, Basic Excel & Word)
  • Paperless workflow experience preferred but not required
  • Complex thinker
  • Detail oriented - very important
  • Able to multi-task - a must have ability
  • Good spelling and grammar skills
  • Quick learner and willingness to learn
  • Pleasant manner
  • Must be reliable and have own transportation

Please send resumes for review. An interview will be required.