Escalation Specialist

16 hours ago


Chandler, United States Dexian Full time

Title: Senior Escalations Representative

Location: Chandler, AZ Price Location

PR: $26 per hour

Hours: 8A - 5P


This team provides a 30 day training and SER's are required to attend every day, to ensure knowledge is retained. Once metrics are being met consistently, the team is allowed to work a hybrid schedule: 1 week on-site and 1 week from home.


As a Senior Escalations Representative, responsibilities include verbal skills to de-escalate customers over the phone (expect 5 complex calls per day), while following policy & procedures to execute repetitive tasks. Must have the ability to manage time appropriately while working to meet deadlines and navigating thru various systems. Requests are received after initial processing has occurred from the intake team.


Job Description:

• Support internal and external customers with inquiries and complaints regarding financial products and services.

• Seek ways to determine appropriate course of action, complete research steps to identify the issues, and process complex transactions online.

• Perform complex administrative and customer support tasks.

• Review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.

• Respond to customer with both written and verbal communication

• Interact with internal and external customers to resolve their issues.

• Interact with the immediate team to oversee day to day activities



  • Chandler, Arizona, United States Dexian Full time

    Job Title: Escalation SpecialistJob Summary:We are seeking an experienced Escalation Specialist to join our team at Dexian. As an Escalation Specialist, you will be responsible for resolving complex customer issues and providing exceptional support to our clients.Key Responsibilities:Support less experienced individuals in providing resolutions for client...

  • Escalation Specialist

    3 weeks ago


    chandler, United States Dexian Full time

    Title: Senior Escalations RepresentativeLocation: Chandler, AZ Price Location PR: $26 per hourHours: 8A - 5P This team provides a 30 day training and SER's are required to attend every day, to ensure knowledge is retained. Once metrics are being met consistently, the team is allowed to work a hybrid schedule: 1 week on-site and 1 week from home. As a Senior...

  • Escalation Specialist

    3 weeks ago


    chandler, United States Dexian Full time

    Title: Senior Escalations RepresentativeLocation: Chandler, AZ Price Location PR: $26 per hourHours: 8A - 5P This team provides a 30 day training and SER's are required to attend every day, to ensure knowledge is retained. Once metrics are being met consistently, the team is allowed to work a hybrid schedule: 1 week on-site and 1 week from home. As a Senior...

  • Escalation Specialist

    3 weeks ago


    Chandler, United States Dexian Full time

    Title: Senior Escalations RepresentativeLocation: Chandler, AZ Price Location PR: $26 per hourHours: 8A - 5P This team provides a 30 day training and SER's are required to attend every day, to ensure knowledge is retained. Once metrics are being met consistently, the team is allowed to work a hybrid schedule: 1 week on-site and 1 week from home. As a Senior...


  • Chandler, Arizona, United States Dexian Full time

    Job Summary:Dexian is seeking a highly skilled Escalation Specialist to join our team. As a key member of our customer service team, you will be responsible for resolving complex customer issues and providing exceptional service to our clients.Key Responsibilities:Customer Issue Resolution: Respond to customer inquiries and complaints regarding financial...


  • Chandler, Arizona, United States Dexian Full time

    Job Title: Senior Escalations RepresentativeLocation: Chandler, AZHourly Rate: $26Work Schedule: 8A - 5PThis team provides a comprehensive training program to ensure knowledge retention. Once performance metrics are met, team members can work a hybrid schedule: one week on-site and one week from home.As a Senior Escalations Representative, you will utilize...


  • Chandler, Arizona, United States Dexian Full time

    Job Title: Senior Escalations RepresentativeLocation: Chandler, AZPrice Location: $26 per hourHours: 8A - 5PThis team provides a 30 day training and SER's are required to attend every day, to ensure knowledge is retained. Once metrics are being met consistently, the team is allowed to work a hybrid schedule: 1 week on-site and 1 week from home.As a Senior...


  • Chandler, Arizona, United States Dexian Full time

    Job Title: Senior Escalations RepresentativeLocation: Chandler, AZJob Type: Full-timeHourly Rate: $26 per hourHours of Work: 8A - 5PAbout the Role:This team provides a 30-day training program, and representatives are required to attend every day to ensure knowledge retention. Once metrics are met consistently, the team is allowed to work a hybrid schedule:...


  • Chandler, Arizona, United States Collabera Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at Collabera. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our software products by testing and delivering complex software to achieve business outcomes.Key ResponsibilitiesTest Planning and Execution: Develop detailed,...


  • Chandler, United States StrongMind Full time

    ** Helpdesk Support Specialist** **Job Category****:** Partner Success **Requisition Number****:** PARTN001679 Showing 1 location **Job Details** **Description** **About You** Your colleagues describe you as energetic, thoughtful, and customer focused. You are a fast learner, can multi-task, and prioritize responsibilities while maintaining a high level of...


  • Chandler, Arizona, United States WorkPath Partners Full time

    We are seeking a committed individual to fill the role of a Customer Service Specialist in Banking. The successful candidate will be responsible for assisting clients with their inquiries, offering detailed information regarding financial products or services, and effectively addressing any concerns that may arise.Key Responsibilities:Provide comprehensive,...


  • Chandler, United States Hispanic Technology Executive Council Full time

    Job Description At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for...


  • Chandler, Arizona, United States Hispanic Technology Executive Council Full time

    Position Overview:At Hispanic Technology Executive Council, we are committed to enhancing the financial lives of our clients through effective connections. Our principle of Responsible Growth shapes our operations and how we serve our clients, employees, communities, and stakeholders.We prioritize creating a diverse and inclusive workplace, valuing a wide...


  • Chandler, Arizona, United States Bank of America Full time

    Job Summary:We are seeking a highly skilled and experienced Wealth Management Fraud Specialist to join our team at Bank of America. As a Senior Fraud Analyst, you will be responsible for handling complex and escalated customer situations regarding possible fraudulent account activity.Key Responsibilities:Receive and respond to inbound calls from clients,...

  • HR Specialist

    1 week ago


    Chandler, United States Actalent Full time

    Job DescriptionJob DescriptionJob Title: HR SpecialistJob DescriptionActs as the first point of contact for employees and managers for a specific part of HR processes (onboarding, life cycle) or all general HR topics, ensures accurate and effective follow-up on cases to deliver the best employee experience. Provides self-service support, supporting all other...


  • Chandler, Arizona, United States Behavior Change Institute, LLC Full time

    Job DescriptionJob Title: RBT Training SpecialistJob Classification: Full Time (1.0 FTE), Exempt Employee (hourly)Billable Requirement: 25-Hours Per WeekReports to: Clinical Supervisor & Talent Development ManagerJob Summary:Under the supervision of the Director of Training, the RBT Training Specialist will work in conjunction with BCI's Training Department...


  • Chandler, Arizona, United States Bank of America Full time

    Job DescriptionJob Title: Sr Business Control SpecialistJob Summary:Bank of America is seeking a highly skilled Business Risk Management Specialist to join our Global Credit, Anti-Money Laundering (AML) and Onboarding Operations (GCAOO) team. As a Sr Business Control Specialist, you will be responsible for executing testing that measures the adherence to...


  • Chandler, Arizona, United States Hispanic Technology Executive Council Full time

    Position Overview:At Hispanic Technology Executive Council, we are committed to enhancing the financial and technological landscapes through meaningful connections. Our approach to Responsible Growth emphasizes the importance of a supportive environment for our employees worldwide.We prioritize diversity and inclusivity, ensuring that our workforce reflects...


  • Chandler, Arizona, United States Bank of America Full time

    Job SummaryBank of America is seeking a highly skilled Technology Operations Specialist II - Application Support to join our team. As a key member of our Application Production Services (APS) team, you will be responsible for providing Level 2 support for our Banking GCIB and Sales applications.Key ResponsibilitiesIncident Management: Responsible for...


  • Chandler, United States VensureHR Full time

    We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. About Us Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global...