Information Technology Support Specialist

4 days ago


Waukesha, United States Neurotech, LLC Full time

We are seeking a dedicated IT Support Specialist with hands-on experience in desktop support and cloud applications, as well as a strong understanding of networking and user management. If you're passionate about providing exceptional customer service, troubleshooting, and supporting a wide range of technologies, we want to hear from you


Requirements:

Education:

  • Associate degree in Information Technology or related field, or a high school diploma/GED with 4+ years of relevant experience, or an equivalent combination of education and experience.

Experience:

  • At least 3 years of hands-on experience deploying and managing Windows desktop operating systems
  • 2+ years of experience supporting and managing Office 365/Microsoft 365 environments and applications
  • 3+ years of providing first-level support to end users
  • Experience with Active Directory, offering day-to-day user support
  • A foundational understanding of networking and the ability to troubleshoot network issues
  • Basic knowledge of scripting languages to assist with automation tasks
  • Experience with Zoho ManageEngine administration

Support Requirements:

  • Ability to provide after-hours, 24x7 support one week per month


Key Skills & Attributes:

  • Strong written and verbal communication skills
  • Ability to quickly learn and adapt to new technologies and applications
  • Motivated team player with a focus on providing excellent support to a broad user base
  • Demonstrated ability to effectively multi-task under pressure, managing multiple priorities and projects simultaneously


If you're looking for an opportunity to grow your IT skills while making an impact in a dynamic environment, we'd love to have you on our team



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