Senior Information Technology Consultant

3 days ago

Waukesha, United States Chortek LLP Full time

Sr. IT Technology Consultant- Level III

Chortek LLP is a leading managed IT service provider dedicated to providing innovative technological solutions to our clients. We pride ourselves on delivering exceptional service and fostering a collaborative, growth-oriented work environment.


Businesses might say they have a great culture, but we live it At Chortek, we work hard yet have fun as we support our clients. We also empower our employees to achieve success, develop professionally, and become the best versions of themselves, both professionally and personally. Check out what all the excitement is about.


Your Career as a Sr. IT Technology Consultant

We are seeking an experienced Tier III Senior IT Technology Consultant to join our dynamic IT team. This role serves as the highest level of technical support, responsible for resolving complex issues, aiding Tier I and Tier II support teams, and providing guidance to our clients. The ideal candidate has a strong background in IT systems, excellent problem-solving skills, and a customer-focused attitude.


You have found the right place if you are looking for a terrific opportunity to utilize your IT knowledge, support clients with their IT initiatives, and work with an excellent team.


Key Responsibilities of a Sr. IT Technology Consultant- Level III

  • Diagnose, troubleshoot, and resolve complex hardware, software, and network issues escalated from Tier I and II teams.
  • Develop a detailed project plan/schedule for new clients.
  • Administer and support enterprise IT systems, including servers, virtualization platforms, and cloud services.
  • Develop, document, and implement IT solutions to optimize performance and user experience.
  • Provide guidance and mentorship to Tier I and Tier II team members.
  • Collaborate with cross-functional teams to address system-wide challenges and ensure seamless operations.
  • Provides vCIO for assigned clients.
  • Maintain accurate documentation of processes, solutions, and system configurations.


Education

  • Bachelor’s degree in information technology or related field (or equivalent experience).


Experience and Qualifications

  • 8+ years in IT support, with at least 4 years in a Tier III role.
  • Proficiency in Windows/Linux systems, virtualization technologies (e.g., VMware, Hyper-V), and networking (TCP/IP, DNS, DHCP).
  • Experience with cloud platforms (AWS, Azure, or Google Cloud).
  • Familiarity with scripting and automation tools (e.g., PowerShell, Python).
  • Development and execution of project plans.
  • vCIO experience with supporting clients.
  • Strong problem-solving skills with attention to detail.
  • Excellent communication and interpersonal skills.


Culture

Collaborative, Respectful, Fun, Kind, Learning, Employee-centric

Firm-wide commitment to work/life balance

Dress for Your Success-Choose Your Attire

Professional yet a relaxed- working environment

Professional Development

Accessible Leaders

RSM Alliance Member

Employee Recognition- Employee of the Month

Stay connected through Firm and One-on-One Meetings

Benefits

401K Plan with a contribution from the Firm

Health, Flexible Spending Account, HSA Dental, Vision, Life Insurance, STD/LTD, EAP (Employee Assistance Program), Holiday pay

Minimum three weeks of vacation, plus forty hours of sick time

Paid continuing professional education and professional organization dues

Opportunity for performance bonus

Perks

Fun Social Events, collaborative lunches

Firm-Sponsored Events

Hybrid Work Schedule

Flexible Working Arrangements

Free Coffee

Personalized Career Coaching

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