Senior Network Operations Engineer

3 days ago

Annapolis, United States Motion Recruitment Full time

Long term contract opportunity in Annapolis, MD for a Senior Network Operations Center Technician role. The Senior Network Operations Center will contribute to the Tier 2 Network Operations Center (NOC). This position is responsible for the incident management of customers within the Client’s Operational and for diagnosing failures of systems and networks and performing actions to resolve basic technical queries from the Client’s customers and Business Units. This role requires to work on-site.


Our client is a multibillion-dollar company that provides technologically advanced solutions for global aerospace and the defense industry. With over 68,000 employees they can continue their legacy of quality, trust, and customer service. If you want to work with the most innovative and passionate people and soar together, apply today.


Contract Duration: 4 Months

Location: Annapolis, MD

Fully Onsite Position (5 Days/Wk)


*Must be local to the Annapolis, MD


Required Skills & Experience


  • Network+ Certification
  • Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.
  • Knowledge and understanding of ITIL/ITSM concepts and practices.
  • Experience troubleshooting Cisco devices.
  • Experience with HSRP/BGP routing protocols.
  • This position requires AA/AS degree or other 2-year post high school training with a minimum of 1-2 years of relevant experience OR HS Diploma/GED with 2 years of experience.
  • Strong Customer Service skills
  • Efficient At Multitasking.


Desired Skills & Experience

  • CCNA Certification
  • Knowledge of Remedy, Netcool, Office 0365, ServiceNow


Responsibilities

  • Monitor network management system and engage telecom providers to drive restoral efforts.
  • Track incident details and keep information updated in the incident management tool in a timely manner with accurate information.
  • Solve systems and network problems/questions with limited scope and complexity.
  • Apply technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.
  • Identify resolutions of routine technical queries from the Client’s customers and Business Units.
  • Take guidance from other team members or management to resolve less routine issues.
  • Work with Senior Team Members to resolve moderate to complex issues with critical customer services.
  • Take the lead role in resolving less complex issues.
  • Use discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures.
  • Monitor and troubleshoot system performance, troubleshoots, resolves, or escalates network issues.
  • Understand deployment, configuration, and maintenance routines and develops tools to make the process more efficient.
  • Participate in network solutions design and configurations.
  • Analyze issues and provides customers with guidance to resolve problems, this includes great focus and attention to details.
  • This is a 24 x 7 365 Operation Center which requires working some weekends and holidays.
  • Taking on multiple responsibilities, prioritizing and delegating.
  • Candidate will be required to train on three all NOC (3) positions, Transport, DataLink, Applications in 4-6 months. These positions will be trained one by one from a span of 3 weeks to a month and a half.Transport – Continuous monitoring from the core to the edge, for all ARINC Global Network components, including all routers, switched, firewalls, circuits, etc.
  • DataLink – Continuous monitoring of the ground station/radios and central processing systems that make air to ground datalink communications possible.
  • Applications – Continuous monitoring of the central channels, connected to routers, which facilitate the daily flow of millions of messages.


You will receive the following benefits:

  • Medical & Dental Insurance
  • Health Savings Account (HSA)
  • 401(k)
  • Paid Sick Time Leave
  • Pre-tax Commuter Benefit


Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

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